Learning Commons Support Specialist — Hybrid Eligible

Dallas College; Farmers Branch (TX); On-site; USD 32,000 - 36,000; Part time

Job summary

Dallas College in Farmers Branch, TX, seeks an on-site Learning Commons Support staffer to assist students, faculty, staff, and community patrons with software and hardware in the libraries, classrooms, and labs. You will help locate learning materials, answer general questions, and refer issues to other service areas.

Demonstrated collaboration skills, a commitment to customer service, and the ability to prioritize multiple tasks are essential.

Qualifications

• High school diploma or equivalent with two (2) years of experience providing library, technology, testing, tutoring, or customer service.
• Familiarity with the fundamentals of library and educational technology.
• Competence in using computer-based application software, including Microsoft Office applications.
• Bilingual preferred.

Responsibilities

• Assists students, faculty, staff, and community patrons in the Learning Commons (library, tutoring, testing, and technology lab), with academic resources, technology equipment, and library collections.
• Perform regular maintenance (reserves, periodicals, and reference materials) including but not limited to pulling books, processing, and checkouts, searching online catalog.
• Provides high-quality customer service and software support for students, faculty, staff, and community patrons.
• Monitor patron logon and computer lab workflow.
• Performs initial technology troubleshooting and reporting (commons, labs, and classrooms)
• Assists with departmental educational workshops and training for staff, faculty, and students.
• Maintains accurate and complete records for use by department administration.
• Enters, updates, and deletes items into multiple databases.
• Dallas College is implementing a "learning commons" model and philosophy. This job position will adapt to that model over time.
• Represents the department by participating in internal and external committees and associations.
• Completes required Dallas College professional development training hours per academic year.
• Performs other related duties as assigned.

Skills

Customer service

Interpersonal skills

Written communication

Referral to other service areas

Team collaboration

Attention to detail

Problem solving

Multitasking

Diversity sensitivity

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Dallas College in Farmers Branch, TX, seeks an on-site Learning Commons Support staffer to assist students, faculty, staff, and community patrons with software and hardware in the libraries, classrooms, and labs. You will help locate learning materials, answer general questions, and refer issues to other service areas.

Demonstrated collaboration skills, a commitment to customer service, and the ability to prioritize multiple tasks are essential.