Support Assistant, Learning Commons

dallascollege; United States; On-site; USD 24,000 - 26,000; Full time

Job summary

Dallas College is seeking a Learning Commons support specialist to assist students, faculty, staff, and community patrons with resources, technology, and library services. This on-site role emphasizes delivering high-quality customer service in a fast-paced environment.

You will support desks across library spaces, labs, and classrooms, ensuring materials are available, equipment is functioning, and inquiries are answered accurately.

Qualifications

• Provides first-level Learning Commons service support for students and staff.
• Responds with accurate information and helpful referrals to other services.
• Maintains smooth operation of library, tutoring, testing, and technology labs.

Responsibilities

• Assist patrons in Learning Commons with resources, equipment, and materials.
• Perform routine maintenance of reserves, periodicals, and reference materials.
• Deliver high-quality software and hardware support in classrooms and labs.
• Monitor computer lab activity and patron logins.
• Prepare reports and participate in staff development.

Skills

Customer service

Communication

Multitasking

Collaboration

Documentation

Education

High school diploma or equivalent

Job description

Weekly Work Hours

19.5

Compensation Range

HB1

Hourly Rate

$23.78 Hourly

FLSA

United States of America (Non-Exempt)

Work Location

All positions are considered on-site roles.
After six months of employment, some positions may be eligible to apply for a hybrid work arrangement based on job responsibilities, operational needs, supervisor approval, and Dallas College policy.
Academic (Faculty) positions require an on-campus presence, even when teaching online courses, in accordance with state law.

Position Type

Staff All positions are considered on-site roles. After six months of employment, employees may have the opportunity to apply for a hybrid work schedule. Academic positions (Faculty) require on-campus presence, even if the role involves teaching online classes, in accordance with state law.

Position Summary

Responsible for providing support to students, faculty, staff, and community patrons by fulfilling desk functions in all Learning Commons areas. Assists students, faculty and community patrons with software and hardware support in the commons, classrooms, and labs.

Required Knowledge, Skills and Abilities

• Ability to provide first-level Learning Commons service support for students, bridging their classroom learning by assisting with the location of learning materials, resources, and equipment.
• Able to respond to requests for general information with a commitment to customer satisfaction, quality, and accuracy.
• Able to effectively provide appropriate referrals to other service areas.
• Performs related service functions that support department operations.
• Understands the role this position plays within the College's mission and deliver high quality service in the support of student success.
• Demonstrated ability to collaborate and work effectively with both internal and external stakeholders and constituents within the Dallas College community network.
• Able to prepare periodic reports, as necessary or requested.
• Strong commitment to providing world-class customer service.
• Proficient interpersonal, oral, and written communication skills.
• Strong attention to detail and accuracy in a fast-paced, constantly changing work environment.
• Demonstrated ability to handle multiple tasks/responsibilities and the ability to prioritize work.
• Sensitivity to respond appropriately to the needs of a diverse population.

Physical Requirements

Normal physical job functions performed within a standard office environment. Requires in-person interaction and coordination of work with other employees, students, external clients, partners or customers and/or immediate access to equipment, documents, or other information located only in a College workspace. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.

Minimum Qualifications

• High school diploma or equivalent with two (2) years of experience providing library, technology, testing, tutoring, or customer service.
• Familiarity with the fundamentals of library and educational technology.
• Competence in using computer-based application software, including Microsoft Office applications.
• Bilingual preferred.

*** Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. ***

Key Responsibilities

• Assists students, faculty, staff, and community patrons in the Learning Commons (library, tutoring, testing, and technology lab), with academic resources, technology equipment, and library collections.
• Perform regular maintenance (reserves, periodicals, and reference materials) including but not limited to pulling books, processing, and checkouts, searching online catalog.
• Provides high-quality customer service and software support for students, faculty, staff, and community patrons.
• Monitor patron logon and computer lab workflow.
• Performs initial technology troubleshooting and reporting (commons, labs, and classrooms)
• Assists with departmental educational workshops and training for staff, faculty, and students.
• Maintains accurate and complete records for use by department administration.
• Enters, updates, and deletes items into multiple databases.
• Dallas College is implementing a "learning commons" model and philosophy. This job position will adapt to that model over time.
• Represents the department by participating in internal and external committees and associations.
• Completes required Dallas College professional development training hours per academic year.
• Performs other related duties as assigned.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be