Hybrid-Eligible Learning Commons Support

C001 Dallas College; United States; On-site; USD 30,000 - 41,000; Full time

Job summary

Dallas College seeks a Learning Commons Support Specialist to assist students, faculty, staff, and community patrons with circulation and technology support on-site. You will help locate learning materials, manage equipment, and guide users through the online catalog and databases.

The role emphasizes strong customer service, collaboration with multiple campus services, and accurate record-keeping. Bilingual ability is required, with a possible hybrid option after six months based on needs.

Qualifications

• Associates degree required.
• Official transcripts required or high school diploma or equivalent with two years of experience providing library, technology, testing, tutoring, or customer service.
• Familiarity with the fundamentals of library and educational technology.
• Proficiency in using computer-based application software, including Microsoft Office applications.
• Experience working with library functions and circulation systems.
• Experience working with PC/Macintosh hardware and software.
• Experience working within a learning commons environment that enables student success by closely partnering with faculty and across student learning services such as library, tutoring, testing, computing, and media.
• Official transcripts are required.
• Bilingual required.
• Will be subject to a criminal background check. Some positions may be subject to a fingerprint check.

Responsibilities

• Assists students, faculty, staff, and community patrons with circulation of Learning Commons materials, technology equipment, and collection maintenance (reserves, periodicals, and reference materials).
• Provides high-quality customer service and software support for students, faculty, staff, and community patrons.
• Monitor patron logon and computer lab workflow.
• Performs initial technology troubleshooting and reporting (commons, labs, and classrooms).
• Assists with departmental educational workshops and training for staff, faculty, and students.
• Maintains accurate and complete records for use by department administration.
• Enters, updates, and deletes items into multiple databases.

Skills

Customer service

Technical support

Communication

Multitasking

Collaboration

Education

Associate degree

Tools

Microsoft Office

Job description

Dallas College seeks a Learning Commons Support Specialist to assist students, faculty, staff, and community patrons with circulation and technology support on-site. You will help locate learning materials, manage equipment, and guide users through the online catalog and databases.

The role emphasizes strong customer service, collaboration with multiple campus services, and accurate record-keeping. Bilingual ability is required, with a possible hybrid option after six months based on needs.