Learning Commons Tech & Help Desk Specialist

C001 Dallas College; United States; On-site; USD 30,000 - 39,000; Full time

Job summary

Dallas College is seeking a Learning Commons Support staff member to assist students, faculty, staff, and community patrons with academic resources, technology equipment, and library collections in the Learning Commons, tutoring, testing, and technology labs.

Responsibilities include equipment maintenance, high-quality customer service, and support for workshops; contribute to the evolving learning commons model and maintain records.

Qualifications

• High school diploma or equivalent with two years of experience in library, technology, testing, tutoring, or customer service.
• Familiarity with the fundamentals of library and educational technology.
• Competence in using computer-based application software, including Microsoft Office applications.
• Bilingual preferred.

Responsibilities

• Assists students, faculty, staff, and community patrons in the Learning Commons, with academic resources, technology equipment, and library collections.
• Perform regular maintenance (reserves, periodicals, and reference materials) including pulling books, processing, and checkouts, searching online catalog.
• Provides high-quality customer service and software support for students, faculty, staff, and community patrons.
• Monitor patron logon and computer lab workflow.
• Performs initial technology troubleshooting and reporting (commons, labs, and classrooms).
• Assists with departmental educational workshops and training for staff, faculty, and students.
• Maintains accurate and complete records for use by department administration.
• Enters, updates, and deletes items into multiple databases.
• Represents the department by participating in internal and external committees and associations.
• Completes required Dallas College professional development training hours per academic year.

Skills

Learning Commons support

Customer service

Interdepartmental referrals

Support operations

Stakeholder collaboration

Reporting

Communication skills

Detail orientation

Multitasking

Diversity awareness

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Dallas College is seeking a Learning Commons Support staff member to assist students, faculty, staff, and community patrons with academic resources, technology equipment, and library collections in the Learning Commons, tutoring, testing, and technology labs.

Responsibilities include equipment maintenance, high-quality customer service, and support for workshops; contribute to the evolving learning commons model and maintain records.