Learning and Development Lead

Harnham; Phoenix (AZ); On-site; USD 110,000 - 150,000; Full time

Job summary

Harnham is seeking an experienced Learning & Development Lead to own and elevate our training function in Phoenix and remotely support our NYC office. You will shape the development of recruitment consultants and lead onboarding, coaching, and ongoing training across the US team.

You will design, deliver, and continuously improve training programs, measure impact on productivity and revenue, and partner with leadership to identify development opportunities as the Phoenix office grows.

Qualifications

• Proven experience in agency recruitment environments.
• Strong track record of meeting/exceeding revenue targets.
• Experience with outbound business development to win new business.
• Experience managing the full recruitment lifecycle from client acquisition to placement.
• Passion for coaching, mentoring and developing high-performing teams.
• Outstanding communication, presentation and facilitation skills.
• Ability to inspire, motivate and elevate performance across recruiters at all levels.

Responsibilities

• Design, deliver and continuously enhance Harnham's recruitment training programs.
• Lead onboarding and classroom training for all new hires.
• Coach recruiters through live desk-side mentoring, call coaching, role-playing, and one-on-one development sessions.
• Train consultants on Business Development & Client Acquisition.
• Cold Calling & Sales Techniques.
• Candidate Sourcing & Market Mapping.
• LinkedIn Recruiter & AI Recruiting Tools.
• Candidate Qualification & Interview Best Practices.
• Negotiation & Offer Management.
• Pipeline Management.
• Time Management & Desk Organization.
• Recruitment Strategy & Market Intelligence.
• Partner with leadership to identify development opportunities across the business.
• Measure training effectiveness through activity, productivity, placements, revenue growth, and consultant progression.
• Build engaging training materials, playbooks, workshops, and learning resources.
• Continuously improve our learning programs by incorporating industry best practices and emerging AI recruiting technologies.

Skills

Proven agency recruitment experience

Track record of exceeding revenue/bill

Outbound business development

Recruitment lifecycle management

Coaching/mentoring

Communication/presentation/facilita

Inspiring performance

Job description

Learning and Development Lead

Application Deadline: 21 August 2026

Department: US Sales

Employment Type: Full Time

Location: Phoenix

Description

We're looking for an experienced Learning & Development Consultant to own and elevate our training function in Phoenix and remotely support our NYC office. This is a unique opportunity to shape the future of our business by developing the next generation of high-performing recruitment consultants.

If you've built a successful recruitment career through business development, client acquisition, and candidate delivery, and you're passionate about coaching others to achieve similar success, we'd love to hear from you.

What you'll be doing

As our Learning & Development Consultant you'll play a critical role in developing recruiters from their first day through every stage of their career.

Responsibilities

• Design, deliver, and continuously enhance Harnham's recruitment training programs
• Lead onboarding and classroom training for all new hires
• Coach recruiters through live desk-side mentoring, call coaching, role-playing, and one‑on‑one development sessions
• Train consultants on Business Development & Client Acquisition
• Cold Calling & Sales Techniques
• Candidate Sourcing & Market Mapping
• LinkedIn Recruiter & AI Recruiting Tools
• Candidate Qualification & Interview Best Practices
• Negotiation & Offer Management
• Pipeline Management
• Time Management & Desk Organization
• Recruitment Strategy & Market Intelligence
• Partner with leadership to identify development opportunities across the business
• Measure training effectiveness through activity, productivity, placements, revenue growth, and consultant progression
• Build engaging training materials, playbooks, workshops, and learning resources
• Continuously improve our learning programs by incorporating industry best practices and emerging AI recruiting technologies

What We're Looking For

• Proven success within an agency recruitment environment
• Demonstrated track record of exceeding revenue and billing targets
• Strong history of winning new business through outbound business development
• Experience managing the full recruitment lifecycle from client acquisition through successful placement
• Passion for coaching, mentoring, and developing high-performing teams
• Outstanding communication, presentation, and facilitation skills
• Ability to inspire, motivate, and elevate performance across recruiters at all experience levels

Why join Harnham?

Global Market Leader

Join the world's leading recruitment business specializing in Data, AI, and Analytics.

Make a Lasting Impact

Build and own the Learning & Development function while directly influencing the success of our recruiters and the future growth of our Phoenix office.

Career Growth

As Harnham continues to expand across North America, you'll have the opportunity to shape strategy, develop future leaders, and grow your own career.

Collaborative Culture

Work alongside experienced recruitment leaders who are passionate about developing people and celebrating success.