Learner Experience Specialist

Remote DXB; United States; Remote; USD 52,000 - 72,000; Full time

Job summary

StraighterLine is seeking a customer support professional to directly assist learners, ensuring a positive and professional experience. You will own corporate issues through resolution, identify recurring trends, and collaborate with cross-functional teams to remove friction for learners.

You will contribute to the Help Center and internal knowledge resources, and leverage approved AI tools to improve productivity and response consistency, while adapting to changing priorities and schedules.

Qualifications

• Proficiency with Student Information Systems (SIS) and support technologies.
• Able to adapt to changing priorities and schedules.
• Strong commitment to delivering a high-quality learner experience.
• Demonstrated professionalism, empathy, and sound judgment.

Responsibilities

• Directly support StraighterLine learners to ensure a positive and professional experience.
• Take ownership of corporate customer issues through to resolution.
• Identify recurring trends and operational barriers to improve processes.
• Collaborate with cross-functional teams to remove friction for learners.
• Contribute to the Help Center, Support Hub, and internal knowledge resources.
• Leverage approved AI tools and technology to improve productivity and response consistency.

Skills

SIS proficiency

Support technologies

Adaptability

Empathy

Job description

StraighterLine is seeking a customer support professional to directly assist learners, ensuring a positive and professional experience. You will own corporate issues through resolution, identify recurring trends, and collaborate with cross-functional teams to remove friction for learners.

You will contribute to the Help Center and internal knowledge resources, and leverage approved AI tools to improve productivity and response consistency, while adapting to changing priorities and schedules.