Customer Support Associate

Remote Hunter LLC; United States; Remote; USD 42,000 - 55,000; Full time

Benefits offered by this job

401(k)

Medical insurance

Dental insurance

Vision insurance

Job summary

Remote Hunter LLC is partnering with a client in online education to hire a Customer Support Associate. You will welcome learners, guide them through classes, and provide proactive support to boost engagement from onboarding onward.

This remote role requires strong communication, attention to detail, and the ability to work independently in EST hours 8 AM to 4 PM. Experience with Salesforce or HubSpot is a plus.

Qualifications

• 1–2 years of experience in customer support or learner engagement.
• Strong verbal and written communication skills with a professional phone presence.
• Ability to work independently in a remote environment.

Responsibilities

• Conduct outbound communications to welcome learners and provide reminders about classes and milestones.
• Engage with inactive or at-risk learners to understand challenges and provide support.
• Provide clear, professional, and empathetic guidance throughout the learner experience.
• Record learner interactions, updates, and feedback in the CRM system.
• Coordinate with internal teams to resolve learner concerns and improve support processes.
• Collect learner feedback and share insights to enhance the learning experience.
• Manage learner testimonials and feedback documentation.

Skills

Customer support

Learner engagement

Communication

Education

Bachelor's degree in Business Administration, Communication, Education, or related field

Tools

Salesforce

HubSpot

Job description

A recruitment partner is seeking a Customer Support Associate for a client operating in the online education sector. The organization provides specialized virtual training programs focused on emerging technologies and professional skill development, supporting learners worldwide.

The selected candidate will play a key role in improving learner engagement and success by providing proactive support, addressing concerns, and guiding participants throughout their educational journey. This position requires strong communication skills, attention to detail, and the ability to work independently in a remote environment.

Key Responsibilities

• Conduct regular outbound communications to welcome learners and provide reminders about classes, activities, and important milestones.
• Engage with inactive or at-risk learners to understand challenges and provide appropriate support.
• Provide clear, professional, and empathetic guidance throughout the learner experience.
• Record learner interactions, updates, and feedback accurately in the CRM system.
• Coordinate with internal teams to resolve learner concerns and improve support processes.
• Collect learner feedback and share insights to enhance the overall learning experience.
• Manage learner testimonials and feedback documentation.

Requirements

• 1-2 years of experience in customer support, learner engagement, or a related role.
• Strong verbal and written communication skills with a professional phone presence.
• Customer-focused mindset with excellent attention to detail.
• Ability to multitask, prioritize tasks, and work independently in a remote environment.
• Experience with CRM platforms such as Salesforce or HubSpot is an advantage.
• Availability to work Eastern Standard Time hours from 8 AM to 4 PM.

Strong knowledge of

• Customer support, learner engagement, and relationship management.
• CRM systems, documentation, and communication processes.
• Remote work practices and digital education support.

Benefits

• 401(k)
• Medical insurance
• Dental insurance
• Vision insurance Bachelor's Degree in Business Administration, Communication, Education, or a related field