Leader, Microsoft 365 & Unified Communications

InnovAge Holding Corp.; Denver (CO); On-site; USD 116,000 - 151,000; Full time

Job summary

InnovAge Holding Corp. is seeking a hands-on, senior leader to own and optimize the Microsoft 365, Copilot, and unified communications ecosystem across the enterprise.

You will lead a team of engineers and administrators, drive governance, licensing, and adoption, and partner with Cybersecurity and Compliance to ensure secure, scalable collaboration services. The role oversees Teams Voice, Five9, telephony, contact center operations, and vendor management, while balancing budgets and strategic

Qualifications

• Bachelor's degree in Information Systems, Computer Science, or related field; equivalent experience may be considered.
• 7+ years of enterprise collaboration, communications, or infrastructure experience.
• 2+ years of people leadership experience.
• Strong Microsoft 365 administration experience including Teams, Exchange Online, SharePoint Online, and OneDrive.
• Experience supporting enterprise voice, unified communications, or cloud contact center technologies.
• Experience managing vendors, contracts, and technology projects.
• Strong communication and stakeholder management skills.

Responsibilities

• Serve as the platform owner for Microsoft 365, including Teams, Exchange Online, SharePoint Online, OneDrive.
• Lead governance, lifecycle management, licensing, adoption, and optimization initiatives.
• Administer Microsoft 365 Copilot licensing, governance, and deployment activities.
• Partner with Cybersecurity and Compliance teams to ensure secure and compliant use of Microsoft 365 and AI-enabled services.
• Lead collaboration platform modernization, migrations, and continuous improvement efforts.
• Provide strategic and operational leadership for Teams Voice, Five9, telephony, conferencing, messaging, and carrier services.
• Oversee contact center administration, call routing, IVR design, reporting, and integrations.
• Maintain carrier relationships, E911 compliance, number management, and messaging services.
• Serve as the primary escalation point for enterprise communications and contact center incidents.
• Ensure reliable, scalable, and cost‑effective communications services across all InnovAge locations.
• Lead, coach, and develop a team of engineers and administrators.
• Establish team priorities, performance expectations, and development plans.
• Drive operational excellence across incident management, service requests, documentation, and knowledge management.
• Promote cross‑training and succession planning to reduce key‑person dependencies.
• Represent the team in operational reviews, governance meetings, and strategic planning discussions.
• Manage vendor relationships, contracts, statements of work, renewals, and technology investments.
• Develop and manage budgets, forecasts, and cost optimization strategies.
• Lead technology implementations, upgrades, migrations, and integration projects.
• Ensure projects follow established governance, change management, and implementation standards.
• Support HIPAA, cybersecurity, privacy, retention, and governance requirements.
• Participate in audits, risk assessments, continuity planning, and disaster recovery efforts.
• Ensure collaboration and communications technologies align with enterprise security standards and operational resiliency objectives.

Skills

Microsoft 365 administration

Team leadership

Vendor management

Budgeting

Project management

Collaboration with Cybersecurity

HIPAA/compliance literacy

Communication with stakeholders

Education

Bachelor's degree in Information Systems, Computer Science, or related field

Tools

Five9

Genesys Cloud

NICE CXone

Amazon Connect

Microsoft 365 Copilot

Job description

InnovAge Holding Corp. is seeking a hands-on, senior leader to own and optimize the Microsoft 365, Copilot, and unified communications ecosystem across the enterprise.

You will lead a team of engineers and administrators, drive governance, licensing, and adoption, and partner with Cybersecurity and Compliance to ensure secure, scalable collaboration services. The role oversees Teams Voice, Five9, telephony, contact center operations, and vendor management, while balancing budgets and strategic