Lead, Workplace Experience - SF & LA

Blackstone; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Blackstone is seeking a seasoned Workplace Experience leader to manage and coordinate operations for the San Francisco and Los Angeles offices. The role is full‑time, onsite, Monday through Friday, with responsibility for reception, hospitality, events, and facilities services to deliver a high‑quality workplace experience.

You will oversee meetings, vendor coordination, and daily office operations, while partnering with cross‑functional teams to optimize processes, control costs, and ensure

Qualifications

• 5+ years in workplace operations, hospitality, or related corporate services environments.
• Exceptional customer service and interpersonal communication, with the ability to manage sensitive situations.
• Strong organizational, multitasking, and problem‑solving abilities with attention to detail.
• Proactive, results‑oriented self‑starter with good judgment and collaboration skills.
• Excellent written and verbal communication in Japanese and English.

Responsibilities

• Lead Workplace Experience operations for the San Francisco and Los Angeles offices, including reception, hospitality, pantries, conference rooms, and facilities management.
• Coordinate meetings, events, and visitor services, including room bookings, catering logistics, and vendor coordination.
• Oversee daily office operations, inventory, maintenance, cleanliness, and compliance with health and safety regulations.
• Develop and improve standard operating procedures, service standards, and processes with KPIs and data analysis.
• Build relationships with internal stakeholders, vendors, building management, and service providers to ensure on‑budget delivery.
• Collaborate with Facilities, CRE, Design & Construction, Security, Finance, and Procurement on workplace projects.
• Manage Workplace Experience budgets and identify cost-saving opportunities while maintaining quality.

Skills

Customer service

Interpersonal skills

Organizational skills

Multitasking

Bilingual Japanese/English

Problem solving

Job description

Blackstone is seeking a seasoned Workplace Experience leader to manage and coordinate operations for the San Francisco and Los Angeles offices. The role is full‑time, onsite, Monday through Friday, with responsibility for reception, hospitality, events, and facilities services to deliver a high‑quality workplace experience.

You will oversee meetings, vendor coordination, and daily office operations, while partnering with cross‑functional teams to optimize processes, control costs, and ensure