Lead Workforce Management & Scheduling

MGM Resorts International; Las Vegas (NV); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Wellness incentive programs

Hotel/food & beverage discounts

Free meals in employee dining room

Free parking on and off shift

Health & Income Protection benefits

Professional development and community

Job summary

MGM Resorts International in Las Vegas is seeking a Workforce Management Manager to oversee day-to-day operations of the workforce management function, monitor staffing levels, business volume efficiency, and customer satisfaction.

The role requires IT proficiency, process improvement experience, and strong statistical analysis skills; you will work with department heads to optimize staffing and scheduling, including events and shifts.

Qualifications

• 2+ years of relevant experience in workforce management.
• Experience with scheduling strategies and labor management practices.
• Familiarity with Kronos or similar workforce systems.

Responsibilities

• Manage HR responsibilities for the assigned department, including hiring, training, coaching, and promoting teamwork and recognition.
• Implement Workforce Management policies and procedures as directed by the Director.
• Contribute to development and monitoring of business plans, budgets, and department operations for profitability.
• Develop and implement department goals for FTEs, vacation quotas, and scheduling across the property.
• Perform ad hoc reports with senior management and audit Virtual Roster/Kronos for cost savings opportunities.
• Adjust staffing based on events, large reservations, and tournaments while complying with bargaining agreements.
• Ensure timely schedule creation and delivery per standards set by the Director/Manager.
• Collaborate with department heads to adjust staffing models and approve changes.
• Provide guidance on scheduling, labor management, and leave management, and cover for the Director when needed.

Skills

Workforce management

Scheduling

Labor management

IT analytics

Statistical analysis

Tools

Kronos

Virtual Roster

Job description

MGM Resorts International in Las Vegas is seeking a Workforce Management Manager to oversee day-to-day operations of the workforce management function, monitor staffing levels, business volume efficiency, and customer satisfaction.

The role requires IT proficiency, process improvement experience, and strong statistical analysis skills; you will work with department heads to optimize staffing and scheduling, including events and shifts.