Director Workforce Management - Restaurants

MGM Resorts International; Las Vegas (NV); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Wellness programs

Hotel and partner discounts

Free parking

Healthcare and generous time-off

Career development programs

Job summary

MGM Resorts International in Las Vegas seeks a Director of Workforce Management to plan and oversee staffing across the property, ensuring efficient scheduling while delivering exceptional guest service.

The role requires leadership in building the department, managing forecasting, vacation approvals, and reporting. Experience with Virtual Roster Scheduling and a background in a resort setting are preferred; bachelor's degree is advantageous.

Qualifications

• 4+ years of prior relevant experience required.
• Bachelor's degree preferred.
• Working knowledge of Virtual Roster Scheduling preferred; experience with labor analytics is a plus.

Responsibilities

• Develop productivity and guest service standards to ensure efficient staffing with exceptional guest service.
• Provide leadership in the development of the Workforce Management department.
• Act as property contact with respect to scheduling including vacation approvals, forecasting and analytical reporting.
• Ensure all property schedules are followed and follow up with leadership on exception reporting.
• Manage relationships with property leadership to develop communication between Workforce Management and operating departments.
• Maintain, troubleshoot and upgrade scheduling systems and IT systems.
• Ensure scheduling complies with collective bargaining agreements and labor laws.
• Provide labor reporting to Property Senior Management.

Skills

Leadership experience

Team management

Forecasting

Education

Bachelor's degree preferred

Tools

Virtual Roster Scheduling

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

The primary responsibility of the Director of Workforce Management is to plan, direct and oversee the activities of the Workforce Management department. The Director is responsible for ensuring that the Workforce Management department manages the scheduling process for the entire property. The Director will make and influence decisions concerning the operations of all departments within the property. This process will be managed to have proper staffing in all departments to be most efficient while providing exceptional guest service.

THE DAY-TO-DAY:

• Develop productivity and guest service standards to ensure efficient staffing with exceptional guest service.
• Provide leadership in the development of the Workforce Management department.
• Act as property contact with respect to all facets of scheduling including vacation approvals, forecasting and analytical reporting.
• Ensure all property schedules are followed accordingly and follow up with property leadership on exception reporting
• Manage relationships with property leadership to develop strong communication channels between Workforce Management and operating departments
• Maintain, troubleshoot and upgrade Virtual Roster Scheduling System and any other IT Systems
• Ensure all scheduling follows all collective bargaining agreements and state and federal labor laws
• Provide labor reporting to Property Senior Management
• Develop standards and assign goals for Workforce Management
• Perform other job-related duties as requested.

THE IDEAL CANDIDATE:

• 4+ Years of Prior Relevant Experience prior relevant experience Required
• Bachelors degree preferred
• Working Knowledge of Virtual Roster Scheduling Preferred Previous experience working in a similar resort setting
• Previous experience working with all levels of management including senior executive
• Previous experience developing productivity and guest service standards

THE PERKS & BENEFITS:

• Prioritize your wellness, access programs crafted to nurture your mental and physical health.
• Enjoy unbeatable discounts on hotel stays, dining, retail, entertainment, and exclusive partner perks for travel, tech, and beyond!
• Park with ease—whether you're on or off shift, it's free!
• From healthcare to financial support and generous time-off options, we’ve got you covered.
• Elevate your career with development programs, connect through networking events, and make a difference with community volunteer opportunities.

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19342

Are you ready to JOIN THE SHOW?