Lead Wellness Advisor - Cannabis Retail Leadership

Cresco Labs; Newark (OH); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Major medical, dental & vision

401(k) match

FSA/HSA

LTD/STD

Life insurance & AD&D

Paid holidays & PTO

Stock options

Employee discount

Job summary

Cresco Labs' Sunnyside dispensaries are seeking a Lead Wellness Advisor to guide customers in selecting cannabis products, while upholding state compliance and company standards. You will model exceptional service and train new hires.

As a leader, you will manage a team of hourly associates, optimize customer flow, handle inventory, and maintain accurate records in a fast-paced retail environment. Flexibility for varied shifts is required.

Qualifications

• Minimum high school diploma or equivalent.
• 1–2 years of customer service experience; cannabis experience preferred.
• Flexibility to work varied shifts, including weekends and holidays.

Responsibilities

• Assist Wellness Advisors in customer consultations and address questions.
• Educate customers on cannabis products and effects to aid decisions.
• Handle cash and POS procedures accurately per SOPs.
• Maintain records and ensure compliance with state and company policies.
• Support onboarding and training of new Wellness Advisors.

Skills

Customer Service

Communication

Team Leadership

Cannabis Knowledge

Education

High School Diploma or Equivalent

Job description

Cresco Labs' Sunnyside dispensaries are seeking a Lead Wellness Advisor to guide customers in selecting cannabis products, while upholding state compliance and company standards. You will model exceptional service and train new hires.

As a leader, you will manage a team of hourly associates, optimize customer flow, handle inventory, and maintain accurate records in a fast-paced retail environment. Flexibility for varied shifts is required.