Lead Cannabis Wellness Advisor

SUNNYSIDE; Montgomeryville (Montgomery County); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Job summary

Cresco Labs Sunnyside is seeking a Lead Wellness Advisor to guide customers through cannabis product selections and serve as an ambassador for our mission to normalize, professionalize, and revolutionize cannabis. You will set the standard for customer service, state compliance, and product knowledge while assisting in onboarding and training new hires.

You will lead by example in a highly regulated industry, focusing on customer experience, product education, and adherence to SOPs.

Qualifications

• 1-2 years of experience in customer service; cannabis experience preferred.
• Excellent customer service skills and ability to engage with customers.
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.

Responsibilities

• Assist Wellness Advisors in customer consultations, handling standard questions or complaints.
• Assist customers in product selection through education of different cannabis products and their varying impacts on the human body.
• Apply effective selling and cross-selling techniques to build baskets.
• Verify proper documentation, and ID for customers.
• Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion; perform bag and receipt checks.
• Label and package customer orders.
• Perform accurate cash handling in the company’s Point of Sale system, following Standard Operating Procedures (SOPs).
• Investigate any cash, POS or product discrepancies and elevate/record appropriately.
• Troubleshoot technical issues or glitches in POS system.
• Maintain accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with the state regulatory agency and the standards set by Company.
• Perform routine inventory counts of all products.
• Ensure product stock is organized and meets compliance regulations
• Assist managers with organizing sales floor merchandise and product displays
• Ensure security measures and safety compliance in the store according to Company SOPs.
• Assist in keeping the store an organized and clean environment for customers and team
• Assist with onboarding and training Wellness Advisors, including ensuring day-to-day compliance with all company policies, procedures, state, and local laws.
• Escalate all employee relations issues in a timely manner to management.
• Perform ad-hoc store opening and closing procedures such as preparing registers, managing morning, and closing inventory, and completing required inventory reports.

Skills

Customer service

Cannabis knowledge

Communication skills

Education

High School Diploma

Job description

Cresco Labs Sunnyside is seeking a Lead Wellness Advisor to guide customers through cannabis product selections and serve as an ambassador for our mission to normalize, professionalize, and revolutionize cannabis. You will set the standard for customer service, state compliance, and product knowledge while assisting in onboarding and training new hires.

You will lead by example in a highly regulated industry, focusing on customer experience, product education, and adherence to SOPs.