Lead Wellness Advisor - Cannabis Retail

Sunnyside; Ohio; On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Paid holidays

Employee discount

Job summary

Cresco Labs is seeking a Lead Wellness Advisor for Sunnyside dispensaries to guide customers in selecting cannabis products that meet their needs while upholding state regulations. You will set an example in service, product knowledge, and compliance, and assist in onboarding new hires.

At Sunnyside, you will help lead a team, manage shifts, coach hourly staff, and drive retail performance through strong communication, organization, and customer relations.

Qualifications

• High School Diploma or equivalent required.
• 1-2 years in customer service; cannabis experience preferred.
• Ability to work flexible shifts including weekends/holidays.
• Strong customer service skills and consultative selling ability.
• Ability to learn cannabinoids and how they interact with the body.

Responsibilities

• Assist Wellness Advisors in customer consultations and handle standard questions or complaints.
• Educate customers on cannabis products and their effects to aid product selection.
• Apply selling and cross-selling techniques to build baskets.
• Verify documentation and IDs; ensure accurate orders and packaging.
• Maintain records of dispensary activities and inventory counts; ensure compliance.

Skills

Customer service

Cannabis knowledge

Flexibility

Team leadership

Education

High school diploma

Tools

POS system

Job description

Cresco Labs is seeking a Lead Wellness Advisor for Sunnyside dispensaries to guide customers in selecting cannabis products that meet their needs while upholding state regulations. You will set an example in service, product knowledge, and compliance, and assist in onboarding new hires.

At Sunnyside, you will help lead a team, manage shifts, coach hourly staff, and drive retail performance through strong communication, organization, and customer relations.