Lead Voice Engineer – Enterprise VoIP & SIP

Vortalsoft Inc; New Jersey; On-site; USD 85,000 - 110,000; Full time

Job summary

Vortalsoft Inc in New Jersey is seeking a Technical Lead with strong expertise in VoIP and a minimum of 3-5 years of experience with the Mitel platform. The successful candidate will lead small teams, ensuring efficient service delivery and integration with network infrastructure.

Key responsibilities include maintaining technical documentation, providing customer support, and managing voice technology projects. Excellent communication and problem-solving skills are essential for working independently and under tight deadlines.

Qualifications

• 3-5 years of experience with Mitel platform and related technologies.
• Experience with voice technology in PBX systems.
• Ability to work independently and under pressure.

Responsibilities

• Lead teams for resolution of complex technical problems.
• Provide strategic direction for IP-based telephone services.
• Maintain technical documents and standard operating procedures.

Skills

Call flows understanding

Leadership skills

Technical documentation

Networking integration

Security standards knowledge

Customer service skills

Expertise in voice protocols

QoS for VoIP

Job description

Vortalsoft Inc in New Jersey is seeking a Technical Lead with strong expertise in VoIP and a minimum of 3-5 years of experience with the Mitel platform. The successful candidate will lead small teams, ensuring efficient service delivery and integration with network infrastructure.

Key responsibilities include maintaining technical documentation, providing customer support, and managing voice technology projects. Excellent communication and problem-solving skills are essential for working independently and under tight deadlines.