Voice Engineer

Vortalsoft Inc; New Jersey; On-site; USD 85,000 - 110,000; Full time

Job summary

Vortalsoft Inc in New Jersey is seeking a Technical Lead with strong expertise in VoIP and a minimum of 3-5 years of experience with the Mitel platform. The successful candidate will lead small teams, ensuring efficient service delivery and integration with network infrastructure.

Key responsibilities include maintaining technical documentation, providing customer support, and managing voice technology projects. Excellent communication and problem-solving skills are essential for working independently and under tight deadlines.

Qualifications

• 3-5 years of experience with Mitel platform and related technologies.
• Experience with voice technology in PBX systems.
• Ability to work independently and under pressure.

Responsibilities

• Lead teams for resolution of complex technical problems.
• Provide strategic direction for IP-based telephone services.
• Maintain technical documents and standard operating procedures.

Skills

Call flows understanding

Leadership skills

Technical documentation

Networking integration

Security standards knowledge

Customer service skills

Expertise in voice protocols

QoS for VoIP

Job description

Responsibilities

• Must have experience with call flows, hunt groups and phone number ports in and out of carriers
• May lead small teams of technical contributors, providing direction, guidance and coaching for the resolution of complex problems or advancement of technical initiatives
• Creates and maintains technical documents and plans for solutions and standard operating procedures such that services are delivered in an efficient and effective manner
• Works closely with Network Services team to ensure proper integration with networking infrastructure
• Demonstrate knowledge and make recommendations on security standards and practices
• Provides subject leadership for the design, engineering, implementation and management of enterprise voice solutions with high reliability and availability
• Strong customer service skills and the ability to work closely with customers, peers and management
• Expert knowledge of voice protocols and codecs – SIP, MGCP, SCCP, g711, g729, etc
• Expert knowledge of QoS for VoIP
• Works independently and exercises reasonable judgment with little supervision while providing clear documentation of activities and accomplishments
• Isolates and corrects problems with speed and accuracy while escalating when additional resources are needed or management escalation is required
• Provides strategic technical direction, roadmap design, installation, and configuration of all IP-based telephone systems/services

Successful Candidates Will Have

• 3-5 years minimum of experience with Mitel platform, network implementations, diagramming, code updating and firmware patching, project planning, and management of third party vendors
• Experience with monitoring tools and setup
• Voice technology experience within house PBX and hosted PBX systems
• Experience managing voice and data circuit installs
• Ability to work independently and as part of the team
• Good communication and interpersonal skills
• Ability to work under pressure and meet deadlines
• Able to plan and prioritize and work with the business side