Senior Voice Engineer - Webex and Enterprise Telephony

TEEMA; Bend (OR); On-site; USD 110,000 - 140,000; Full time

Job summary

TEEMA is seeking a senior Voice Engineer III to lead strategy and architecture for its enterprise Voice environment in Bend, Oregon. You will design scalable, secure Voice solutions and provide technical leadership across Webex Calling, Webex Contact Center, VoIP, and related technologies.

The role requires deep expertise in VoIP/SIP, networking, incident analysis, and collaboration with multiple teams. You will mentor engineers, produce documentation, and help automate Voice administration

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or 7+ years of progressive enterprise Voice engineering experience.
• Significant experience designing, implementing, maintaining, and troubleshooting Voice systems in a large, multi-site enterprise environment.
• Strong hands-on expertise with Cisco Webex Calling.
• Strong experience with Webex Contact Center / Webex call center environments.
• Expert-level understanding of VoIP and SIP.
• Experience designing and configuring complex enterprise Voice and Contact Center solutions.
• Strong networking fundamentals, including Ethernet and VLANs, TCP/IP and UDP, DNS and DHCP, NAT, ARP.
• Experience troubleshooting Voice issues involving networks, gateways, endpoints, applications, softphones, and physical phones.
• Strong understanding of Voice availability, performance, scalability, and security.
• Ability to communicate technical concepts effectively with engineers, business stakeholders, and leadership.
• Ability to independently lead technical initiatives while collaborating effectively across teams.

Responsibilities

• Lead the development and evolution of enterprise Voice strategy, architecture, standards, and best practices.
• Design highly available, scalable, secure Voice solutions supporting corporate and distributed retail environments.
• Engineer, configure, implement, maintain, and optimize complex Voice platforms and applications.
• Provide technical leadership around Webex Calling, Webex Contact Center, VoIP, SIP, voice gateways, softphones, and physical phone environments.
• Evaluate emerging Voice technologies and recommend solutions that improve reliability, customer experience, employee productivity, and scalability.
• Provide advanced Level 2/Level 3 troubleshooting for complex Voice incidents and production outages.
• Perform root cause analysis and implement long-term corrective and preventative solutions.
• Troubleshoot issues that cross Voice, network, application, and infrastructure domains.
• Partner with infrastructure, application development, data, integration, and other technology teams.
• Mentor junior engineers and serve as a Voice subject matter expert across the organization.
• Develop and maintain technical documentation, standards, architecture, and operating procedures.
• Identify opportunities to automate Voice administration and operational processes.
• Participate in an on-call rotation and assist with major production incidents when necessary.

Skills

Webex Calling

Webex Contact Center

VoIP

SIP

Networking

Education

Bachelor's degree or 7+ years Voice experience

Tools

Cisco Webex Calling

Job description

TEEMA is seeking a senior Voice Engineer III to lead strategy and architecture for its enterprise Voice environment in Bend, Oregon. You will design scalable, secure Voice solutions and provide technical leadership across Webex Calling, Webex Contact Center, VoIP, and related technologies.

The role requires deep expertise in VoIP/SIP, networking, incident analysis, and collaboration with multiple teams. You will mentor engineers, produce documentation, and help automate Voice administration