Lead VoIP & Contact Center Architect

MJHS; New York (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

MJHS in New York, NY is seeking a Telecommunications Specialist to lead the design and implementation of enterprise telecommunication systems. This hands-on role includes managing telephone systems and contact centers, ensuring reliable and secure solutions.

The ideal candidate will have a minimum of four years' experience in VoIP telephony and related systems. Strong troubleshooting skills and project management experience are a plus. Join us in ensuring effective communication and operational excellence.

Qualifications

• Minimum of four years of experience in designing and supporting VoIP telephony.
• Solid understanding of VoIP fundamentals and supporting network principles.
• Experience with video surveillance and access control systems.

Responsibilities

• Managing telephone system design, implementation, and support.
• Handling contact center design and ongoing support.
• Managing system escalations through to resolution.

Skills

VoIP telephony infrastructure

Contact center solutions

Troubleshooting

Analytical skills

Project management

Clear communication

Education

High School diploma or equivalent

College degree preferred

Tools

8x8 platform

OpenEye

Brivo

Job description

MJHS in New York, NY is seeking a Telecommunications Specialist to lead the design and implementation of enterprise telecommunication systems. This hands-on role includes managing telephone systems and contact centers, ensuring reliable and secure solutions.

The ideal candidate will have a minimum of four years' experience in VoIP telephony and related systems. Strong troubleshooting skills and project management experience are a plus. Join us in ensuring effective communication and operational excellence.