Lead Virtual Block Specialist

Cox Enterprises; Natural Bridge Junction (MO); Remote; USD 42,000 - 68,000; Full time

Job summary

Cox Automotive is seeking a Producing Auction Support Specialist who provides direction, training, leadership and technical expertise to the Auction Support Specialists. You will utilize AS400 to record lane data, support multiple lanes nationwide, and collaborate with auctioneers to ensure accurate run orders and bid reviews.

You will train VBS team members, troubleshoot with location IT, monitor performance, and foster strong relationships with auction leadership while upholding Cox Automotive

Qualifications

• High School Diploma or GED with related field experience or equivalent combination.
• Experience leading teams and providing training and guidance.
• Strong communication and organizational skills are essential.
• Ability to multi-task in a fast-paced sale-day environment.

Responsibilities

• Record lane and Simulcast bid amounts in AS400 and verify data.
• Support multiple lanes and auctions nationwide.
• Verify vehicle run orders and that the correct vehicle is sold.
• Operate monitor, review Simulcast bids with auctioneer.
• Provide arbitration and vehicle announcements to support auctioneer.
• Build relationships with auction leadership and VBS team.
• Troubleshoot lane issues with location IT Technicians.
• Provide training to assigned VBS team members.
• Collaborate with VBS leadership to identify issues and improve client experience.
• Model Cox Automotive values and safety procedures; perform other duties as assigned.

Skills

Team lead

Training

Communication skills

Problem solving

Time management

Multi-tasking

Safety awareness

Education

High School Diploma or GED

Any higher degree/certification

Tools

AS400 system

Job description

This position is a producing Auction Support Specialist that provides direction, training, leadership and technical expertise to all other Auction Support Specialists.

• Utilize the AS400 system to record lane and Simulcast bid amounts, enter customer data, process all sold units, and verify/enter lights.

• Support multiple lanes with multiple auctions across the country

• Work with auctioneer virtually to verify system information accurately represents vehicle. Verify vehicle run order to ensure appropriate vehicle is being keyed and sold.

• Operate monitor virtually, work with auctioneer to review Simulcast bids.

• Provide arbitration and other vehicle announcements to support auctioneer.

• Establish and maintain close working relationships and rapport with auction leadership and virtual block specialist team members.

• Monitor lane performance and troubleshoot issues with location IT Technicians

• Provide training to assigned VBS team members

• Virtual block specialist activities to fill in and also as part of regular schedule.

• Collaborate with VBS leadership and virtual block specialist team members to identify issues, solve problems, improve and measure client experience.

• Effectively sets an example in behavior, championing Cox Automotive values and ensuring that all employees are treated with respect.

• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.

• Perform other duties as assigned by leadership

Qualifications:

Minimum-

• High School Diploma/GED and 7 years’ experience in a related field.

• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 5 years’ experience;

• OR 9 years’ experience in a related field

• Ability to serve as a team lead and be assigned to provide general guidance/ direction, training, and technical assistance to less experienced associates

• Great problem-solving and organizational skills are essential.

• Ability to remain focused and composed during fast-paced sale-day activities.

• Ability to foster productive and professional internal and external business relationships.

• Strong communication and interaction skills required.

• Effective time management, client service, and organizational skills required.

• Must possess a strong work ethic, ability to multi-task, and enjoy a fast paced, detail-oriented environment.

• Regularly required to stand, walk, reach, talk and hear.

• Ability to lift 1-10 pounds.

• Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus.

Preferred-

• 3 or more years of auction block experience preferred

• Proficient computer and software skills essential. AS400 experience preferred.