Lead Virtual Block Specialist

Cox Enterprises; Kansas City (MO); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Paid time off

Seven paid holidays

Bereavement leave

Leave to vote / jury duty

Volunteer time off

Military leave

Parental leave

Job summary

Cox Enterprises is seeking a Producing Auction Support Specialist to lead and train Auction Support Specialists, providing technical guidance and ensuring accurate vehicle and bid data across multiple auctions nationwide.

The role requires experience with AS400, strong communication skills, and the ability to work with auction leadership to improve client experience while upholding safety and quality standards. This is a full-time position with competitive hourly pay.

Qualifications

• High School Diploma/GED with 7 years in a related field, or an equivalent combination.
• Ability to serve as a team lead and provide guidance and training to less experienced associates.
• Strong problem-solving and organizational skills are essential.
• Ability to stay focused and composed during fast-paced sale-day activities.
• Strong communication and relationship-building skills are required.
• Ability to lift 1-10 pounds and meet vision requirements.

Responsibilities

• Utilize the AS400 system to record lane and Simulcast bid amounts, enter customer data, process all sold units, and verify/enter lights.
• Support multiple lanes with multiple auctions across the country.
• Verify system information with the auctioneer and ensure correct vehicle run order and sale data.
• Operate monitors, review Simulcast bids with the auctioneer, and provide vehicle announcements.

Skills

Team leadership

Training capability

Technical support

AS400 experience

Communication

Education

High School Diploma or GED

Tools

AS400

Job description

This position is a producing Auction Support Specialist that provides direction, training, leadership and technical expertise to all other Auction Support Specialists.

• Utilize the AS400 system to record lane and Simulcast bid amounts, enter customer data, process all sold units, and verify/enter lights.
• Support multiple lanes with multiple auctions across the country
• Work with auctioneer virtually to verify system information accurately represents vehicle. Verify vehicle run order to ensure appropriate vehicle is being keyed and sold.
• Operate monitor virtually, work with auctioneer to review Simulcast bids.
• Provide arbitration and other vehicle announcements to support auctioneer.
• Establish and maintain close working relationships and rapport with auction leadership and virtual block specialist team members.
• Monitor lane performance and troubleshoot issues with location IT Technicians
• Provide training to assigned VBS team members
• Virtual block specialist activities to fill in and also as part of regular schedule.
• Collaborate with VBS leadership and virtual block specialist team members to identify issues, solve problems, improve and measure client experience.
• Effectively sets an example in behavior, championing Cox Automotive values and ensuring that all employees are treated with respect.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by leadership

Qualifications:

Minimum-

• High School Diploma/GED and 7 years' experience in a related field.
• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 5 years' experience;
• OR 9 years' experience in a related field
• Ability to serve as a team lead and be assigned to provide general guidance/ direction, training, and technical assistance to less experienced associates
• Great problem-solving and organizational skills are essential.
• Ability to remain focused and composed during fast-paced sale-day activities.
• Ability to foster productive and professional internal and external business relationships.
• Strong communication and interaction skills required.
• Effective time management, client service, and organizational skills required.
• Must possess a strong work ethic, ability to multi-task, and enjoy a fast paced, detail-oriented environment.
• Regularly required to stand, walk, reach, talk and hear.
• Ability to lift 1-10 pounds.
• Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus.

Preferred-

• 3 or more years of auction block experience preferred
• Proficient computer and software skills essential. AS400 experience preferred.

USD 20.10 - 30.10 per hour

Compensation:

Hourly pay rate is in the range of $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets