Lead Veterinary Receptionist - Flexible Hours + Benefits

Western Veterinary Partners; Poulsbo (WA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health package: Medical, dental, and.

Vision insurance

Life insurance and disability

Employee Assistance Program (EAP)

401k with company match

Paid time off

Job summary

Poulsbo Animal Clinic is seeking an outgoing Lead Veterinary Receptionist / Client Service Representative to lead our client service team and welcome clients to the hospital.

You will oversee appointment scheduling, daily patient flow, and front-desk operations while training staff, coordinating coverage, resolving conflicts, and ensuring excellent client experiences in a fast-paced team environment.

Qualifications

• 3+ years of experience in a customer service, reception, or client-facing role.

Responsibilities

• Oversee appointment scheduling and daily patient flow.
• Manage multi-line phones and in-person interactions.
• Process transactions.
• Train and mentor team members.
• Coordinate scheduling and coverage.
• Resolve client and team conflicts.
• Support smooth front-desk operations.

Skills

Multi-line phone system

Leadership & training

Conflict resolution

Verbal communication

Written communication

Customer service

Time management

Appointment scheduling

Payments processing

Job description

Poulsbo Animal Clinic is seeking an outgoing Lead Veterinary Receptionist / Client Service Representative to lead our client service team and welcome clients to the hospital.

You will oversee appointment scheduling, daily patient flow, and front-desk operations while training staff, coordinating coverage, resolving conflicts, and ensuring excellent client experiences in a fast-paced team environment.