Lead Veterinary Receptionist

Poulsbo Animal Clinic; Poulsbo (WA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability

EAP

401k match

PTO

Job summary

Poulsbo Animal Clinic is seeking an outgoing Lead Veterinary Receptionist / Client Service Representative to be the welcoming face of our hospital and support a successful client service team. You will oversee appointment scheduling, patient flow, multi-line phones, and front-desk interactions, while processing transactions and mentoring teammates.

The ideal candidate is a strong communicator, friendly, organized, and confident in a leadership role within our fast-paced, team-focused

Qualifications

• 3+ years of experience in a customer service, reception, or client-facing role.
• Previous veterinary receptionist or healthcare-front-desk experience preferred.

Responsibilities

• Oversee appointment scheduling and daily patient flow.
• Manage multi-line phone system and in-person interactions.
• Process transactions and maintain financial records.
• Train and mentor team members; coordinate scheduling and coverage.
• Resolve client and team conflicts; support smooth front-desk operations.
• Support the front desk operations in a fast-paced, team-focused environment.

Skills

Phone management

Leadership & training

Conflict resolution

Verbal & written communication

Customer service excellence

Organization & time management

Appointment scheduling

Payment processing

Job description

Poulsbo Animal Clinic is seeking an outgoing Lead Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital while supporting the success of our client service team. In this role, you’ll create exceptional client experiences, oversee appointment scheduling and daily patient flow, manage multi-line phones and in‑person interactions, and process transactions. You’ll also help train and mentor team members, coordinate scheduling and coverage, resolve client and team conflicts, and support smooth front‑desk operations. The ideal candidate is a strong communicator who is friendly, detail‑oriented, highly organized, and confident in a leadership role within a fast‑paced, team‑focused environment.

Schedule and compensation:

• Compensation: $23-25per hour, for each hour worked
• This is a full‑time position, with a flexibleschedule and availability needed Monday-Friday, no weekends!

Full‑time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part‑time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 3+ years of experience in a customer service, reception, or client‑facing role
• Previous veterinary receptionist or healthcare‑related front‑desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi‑phone line system while assisting in‑person clients
  • Experience with team leadership and training
  • Conflict resolution
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Ability to remain calm, professional and solution‑oriented during busy periods

Why choose us?

Poulsbo Animal Clinic is an AAHA‑accredited, 3‑doctor small animal practice operating in a modern, spacious facility with designated feline‑friendly areas to reduce stress for our cat patients. As a fast‑paced clinic that regularly handles urgent care cases and performs a variety of orthopedic surgeries, we offer a dynamic environment supported by comprehensive in‑house services, including a full pharmacy, laboratory, surgery suite, and dental suite. Our dedicated team works closely with every client to ensure each pet receives the personalized, attentive care they deserve. By combining advanced medical practices with compassionate collaboration, we strive to deliver exceptional care and support through every stage of our patients’ lives. Poulsbo Animal Clinic is proud to be an active part of the community; partnering with local businesses to support and strengthen the region we serve.

This is a good‑faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$23 - $25 USD

Poulsbo AC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self‑Identification

As an equal opportunity employer, we invite applicants to voluntarily self‑identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.