Supervisor User Support EUS - WashU IT

Washington University in St. Louis; St. Louis (MO); On-site; USD 58,000 - 100,000; Full time

Benefits offered by this job

Vacation time

Health insurance

Metro U-Pass

403(b) retirement plan

Job summary

Washington University in St. Louis is seeking a technically oriented supervisor for the User Support team in Saint Louis, MO. The role leads a small staff and hands-on support to solve complex user issues, guiding priorities and system configurations.

The position emphasizes keeping current with technology, enabling upgrades, and coordinating with the systems group to improve desktop and printer environments.

Qualifications

• Associate degree or combination of education and experience may substitute for minimum education.
• No specific certification/professional license is required for this position.
• Relevant experience (5 years) is preferred.

Responsibilities

• Provides technical leadership to user support technicians.
• Works hands on as a member of the team; tackles tough problems and is a problem resolution escalation resource.
• Hires, trains, supervises and evaluates performance of a small staff of User Support personnel.
• Maintains currency on developing technologies, recommending upgrades, enhancements and additions to system configurations.
• Maintains (or delegates) an inventory of network lines, user systems and printers.
• Recommends technology upgrades to business and clinical management; works with senior IS management to set standards and expectations.
• Works with systems team to deliver and enhance technology via automatic and field upgrades.

Skills

Adaptability

Computer Literacy

IT Hardware

LAN Management

Software Support

Education

Associate degree or equivalent

Job description

Position Summary

Position is a technical-based hands-on worker who supervises and coordinates activities of workers who provide problem-solving support to computer users; works with team to set priorities and open issues and has input into the optimum configuration of desktop hardware, applications, and printers; makes recommendations and implements process improvements; supervises small work groups (approximately 2 to 6 technicians).

Location

SAINT LOUIS, MO 63110

Scheduled Hours

40

Primary Duties & Responsibilities

• Provides technical leadership to user support technicians.
• Works hands on as a member of the team; tackles tough problems and is a problem resolution escalation resource.
• Hires, trains, supervises and evaluates performance of a small staff of User Support personnel.
• Maintains currency on developing technologies, recommending upgrades, enhancements and additions to system configurations.
• Maintains (or delegates) an inventory of network lines, user systems and printers.
• Recommends technology upgrades to business and clinical management; works with senior IS management to set standards and expectations.
• Works with systems team to deliver and enhance technology via automatic and field upgrades.

Working Conditions

Job Location/Working Conditions

Normal office environment

• Normal office environment

Physical Effort

• Typically sitting at desk or table.

Equipment

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Associate degree or combination of education and experience may substitute for minimum education.

Certifications /Professional Licenses

No specific certification/professional license is required for this position.

Work Experience

Relevant Experience (5 Years)

Skills

Not Applicable

Driver's License

A driver's license is not required for this position.

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

No additional education unless stated elsewhere in the job posting.

Certifications /Professional Licenses

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience

No additional work experience unless stated elsewhere in the job posting.

Skills

Adaptability, Computer Literacy, IT Hardware, Local Area Network (LAN) Management, Software Support

Grade

G12

Salary Range

$58,400.00 - $99,700.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.