Supervisor User Support EUS - WashU IT

Washington University; Northern (KY); Hybrid; USD 58,000 - 100,000; Full time

Job summary

Washington University in Saint Louis, MO, seeks a Supervisor User Support EUS to lead and coordinate a small team of IT technicians. You will set priorities, resolve complex user issues and influence desktop hardware, software, and printer configurations. The role requires hands-on leadership and ongoing process improvements.

You will hire, train, and evaluate staff while staying current with emerging technologies and upgrades, collaborating with the systems team to deliver enhancements.

Qualifications

• Associate degree or combination of education and experience may substitute for minimum education.
• Minimum 5 years of relevant work experience.
• Experience hiring, training, supervising and evaluating a small staff.

Responsibilities

• Provides technical leadership to user support technicians.
• Hires, trains, supervises and evaluates performance of a small staff.
• Maintains inventory of network lines, user systems and printers.
• Recommends upgrades and works with senior management to set standards.
• Acts as escalation point and coordinates with the systems team on upgrades.

Skills

Adaptability

Computer Literacy

IT Hardware

LAN Management

Software Support

Education

Associate degree

Job description

## Supervisor User Support EUS - WashU ITApply: On Campus/Onsite: 4480 Clayton: Full time: Posted Today: JR97176# **Location**SAINT LOUIS, MO 63110# **Scheduled Hours**40# **Position Summary**Position is a technical-based hands-on worker who supervises and coordinates activities of workers who provide problem-solving support to computer users; works with team to set priorities and open issues and has input into the optimum configuration of desktop hardware, applications, and printers; makes recommendations and implements process improvements; supervises small work groups (approximately 2 to 6 technicians).# **Job Description****Primary Duties & Responsibilities:*** Provides technical leadership to user support technicians.* Works hands on as a member of the team; tackles tough problems and is a problem resolution escalation resource.* Hires, trains, supervises and evaluates performance of a small staff of User Support personnel.* Maintains currency on developing technologies, recommending upgrades, enhancements and additions to system configurations.* Maintains (or delegates) an inventory of network lines, user systems and printers.* Recommends technology upgrades to business and clinical management; works with senior IS management to set standards and expectations.* Works with systems team to deliver and enhance technology via automatic and field upgrades.**Working Conditions:** Job Location/Working Conditions* Normal office environmentPhysical Effort* Typically sitting at desk or table.Equipment* Office equipment.The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.# **Required Qualifications****Education:**Associate degree or combination of education and experience may substitute for minimum education.**Certifications****/Professional Licenses****:**No specific certification/professional license is required for this position.**Work Experience:**Relevant Experience (5 Years)**Skills:**Not Applicable**Driver's License:**A driver's license is not required for this position.# **More About This Job**WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.## # **Preferred Qualifications****Education:**No additional education unless stated elsewhere in the job posting.**Certifications****/Professional Licenses****:**No additional certification/professional licenses unless stated elsewhere in the job posting.**Work Experience:**No additional work experience unless stated elsewhere in the job posting.**Skills:**Adaptability, Computer Literacy, IT Hardware, Local Area Network (LAN) Management, Software Support# **Grade**G12# **Salary Range**$58,400.00 - $99,700.00 / AnnuallyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.# **Questions**For frequently asked questions about the application process, please refer to our External Applicant FAQ.# **Accommodation**If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.# **Pre-Employment Screening**All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.