Lead Ticketing & Customer Service Specialist

Old-Globe-Theatre; San Diego (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

401(k)

Theatre tickets

Job summary

The Old Globe in Balboa Park, San Diego, seeks a Lead Ticket Services Representative to support the Ticket Services Director, manage ticket orders, run reports, and supervise staff. This role emphasizes accuracy, excellent customer service, and efficient ticketing operations.

Ideal candidates will have strong organizational skills, experience with Tessitura, and proficiency in Excel, with evening and weekend availability. This full-time position includes 401(k) and theatre tickets as benefits.

Qualifications

• Proven experience with ticketing operations.
• Excellent customer service and communication skills.
• Strong organizational and administrative abilities with follow-through.
• Proficient with computers, including Excel.
• Evening and weekend availability required.
• Ability to complete background screening.

Responsibilities

• Process ticket orders and subscriptions.
• Run reports and oversee special projects.
• Train and mentor Ticket Services Representatives.
• Handle customer relations and inquiries.
• Perform other administrative duties as needed.

Skills

Ticketing experience

Customer service

Supervisory experience

Organizational skills

Administrative skills

Tools

Tessitura

Microsoft Excel

Job description

The Old Globe in Balboa Park, San Diego, seeks a Lead Ticket Services Representative to support the Ticket Services Director, manage ticket orders, run reports, and supervise staff. This role emphasizes accuracy, excellent customer service, and efficient ticketing operations.

Ideal candidates will have strong organizational skills, experience with Tessitura, and proficiency in Excel, with evening and weekend availability. This full-time position includes 401(k) and theatre tickets as benefits.