Senior Ticket Office Lead - On-Campus Patron Service

California State University, Northridge; Los Angeles (CA); Presencial; USD 32.000 - 47.000; Jornada completa

Descripción de la vacante

CSUN seeks a Senior Ticket Office Lead to coordinate daily Ticket Office activities for The Soraya, Plaza del Sol, and Experimental Theatre. You will supervise staff schedules, train leads, and prepare routine sales and inventory reports to support on-site events.

The role emphasizes high-quality customer service, coordinating ticketing for VIPs and donors, and ensuring accurate settlements with the Ticket Office Supervisor. This is a on-campus, temporary position.

Formación

• Equivalent to four (4) years of full-time, general office clerical and administrative support experience.
• Equivalent to full-time college or university education/vocational school training in a business or job-related field may be substituted for up to two (2) years of the required experience on a year-for-year basis.
• Experience as a Soraya Ticket Office Lead for at least one (1) year or two (2) years as a Customer Service Worker - Ticket Office is highly desired.

Responsabilidades

• Coordinates assigned day-to-day Ticket Office activities under the direction of the Ticket Office Supervisor, including opening and closing procedures and preparation of routine daily sales reports.
• Coordinates Ticket Office staff schedules and shift assignments and provides lead work direction, guidance, and training support to Ticket Office Leads and pooled Customer Service staff in accordance with established procedures.
• Maintains positive relationships with VIPs and long-time ticketbuyers at The Soraya and is one of the primary points of contact for members and donors, addressing routine ticketing needs and referring complex or policy-related matters as appropriate.
• Coordinates house and complimentary ticketing needs for assigned events and works with Soraya event management and Front-of-House staff to address patron ticketing needs and support a high level of customer service.
• Supports staff, prepares, compiles, and distributes routine reports and documentation related to ticket inventory, weekly audits, daily sales activity, and final ticket settlements for review by the Ticket Office Supervisor.
• Performs other duties as assigned.

Conocimientos

Customer service

Staff coordination

Ticket office operations

Training and supervision

Communication

Educación

Bachelor’s degree or equivalent in business

Herramientas

Ticketing software

Inventory reporting tools

Descripción del empleo

CSUN seeks a Senior Ticket Office Lead to coordinate daily Ticket Office activities for The Soraya, Plaza del Sol, and Experimental Theatre. You will supervise staff schedules, train leads, and prepare routine sales and inventory reports to support on-site events.

The role emphasizes high-quality customer service, coordinating ticketing for VIPs and donors, and ensuring accurate settlements with the Ticket Office Supervisor. This is a on-campus, temporary position.