Ticketing & Patron Services Lead

California State University, Northridge; Los Angeles (CA); On-site; USD 29,000 - 32,000; Full time

Job summary

CSUN is seeking a Ticket Office Lead to provide day-to-day administrative and customer service support for Ticket Office operations, including opening and closing the Ticket Office and assisting with event support at The Soraya venues on campus in Northridge.

The role requires experience in ticketing and front-of-house coordination, with emphasis on accuracy, group order handling, and customer service excellence. The position is on-campus in Northridge and is a temporary role.

Qualifications

• Equivalent to three years of full-time, general office clerical work that has provided the applicant with the knowledge and abilities listed.
• Equivalent to full-time college or university education/vocational school training in business or job-related field may be substituted for up to two years of the required experience on a year-for-year basis.
• Experience in administrative work providing audience or patron services, providing performing arts support functions, or in a theatre-related setting preferred
• Ticket Office experience and Current Red Cross certification in CPR and First Aid are preferred.

Responsibilities

• Assists in carrying out all regular ticket office duties, including but not limited to selling tickets, printing tickets, and answering patron questions.
• Assists in processing school groups and general group orders, including contacting group organizers for information or payment.
• Processes established promotional codes and assists the Ticket Office Supervisor with ticket exchanges, complimentary ticket assignments, and other routine ticketing requests.
• Assists with processing complimentary tickets for events, provides support to Soraya event management teams, and works with the Front-of-House department to ensure the highest quality of customer service is provided to patrons.
• Performs routine checks of Ticket Office equipment, including computers, payment devices, and printers, and reports equipment issues and works with Ticket Office Supervisor and other staff members to coordinate service repairs.

Skills

Ticket Office operations

Customer service

Group orders processing

Promotional code processing

Event support coordination

Education

General office clerical work

Tools

Ticketing equipment

Job description

CSUN is seeking a Ticket Office Lead to provide day-to-day administrative and customer service support for Ticket Office operations, including opening and closing the Ticket Office and assisting with event support at The Soraya venues on campus in Northridge.

The role requires experience in ticketing and front-of-house coordination, with emphasis on accuracy, group order handling, and customer service excellence. The position is on-campus in Northridge and is a temporary role.