Lead Ticket Services Representative

Old-Globe-Theatre; San Diego (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

401(k)

Theatre tickets

Job summary

The Old Globe in Balboa Park, San Diego, seeks a Lead Ticket Services Representative to support the Ticket Services Director, manage ticket orders, run reports, and supervise staff. This role emphasizes accuracy, excellent customer service, and efficient ticketing operations.

Ideal candidates will have strong organizational skills, experience with Tessitura, and proficiency in Excel, with evening and weekend availability. This full-time position includes 401(k) and theatre tickets as benefits.

Qualifications

• Proven experience with ticketing operations.
• Excellent customer service and communication skills.
• Strong organizational and administrative abilities with follow-through.
• Proficient with computers, including Excel.
• Evening and weekend availability required.
• Ability to complete background screening.

Responsibilities

• Process ticket orders and subscriptions.
• Run reports and oversee special projects.
• Train and mentor Ticket Services Representatives.
• Handle customer relations and inquiries.
• Perform other administrative duties as needed.

Skills

Ticketing experience

Customer service

Supervisory experience

Organizational skills

Administrative skills

Tools

Tessitura

Microsoft Excel

Job description

The Old Globe, one of San Diego’s most celebrated professional theatres, is seeking a detail-oriented and experienced individual with strong ticketing and customer service skills to join our Ticket Services team in beautiful Balboa Park. The Lead Ticket Services Representative will assist the Ticket Services Director and Assistant Ticket Services Director in all tasks of the ticket office.Key Responsibilities include but are not limited to the following:Processing ticket orders and subscriptionsRunning reportsOverseeing special projectsTraining and mentoring Ticket Services RepresentativesHandling customer relationsPerforming other administrative duties as neededThe Old Globe is actively committed to fostering a culture of equity, diversity, inclusion, & access in all areas of our operation. By making intentional, actionable steps, we strive to make The Old Globe a place where theatre makers, employees, volunteers, audience members, and community members of all identities and backgrounds belong. The Old Globe welcomes candidates who demonstrate a commitment to these goals. We strongly encourage people with the following identities to apply: BIPOC, LGBTQIA+, people living with disabilities, and those from other historically and presently marginalized groups. Multilingual candidates are also strongly encouraged to apply.The successful candidate will have the following skills and abilities:Strong ticketing experience; Tessitura ticketing system experience preferredExcellent customer service skillsStrong organizational and administrative skills with efficient follow-through on projectsProficient computer skills, including Microsoft ExcelPrevious supervisory or management experience preferredEvening and weekend availability requiredMust be able to successfully complete applicable background screeningHourly pay range is $22.00–$24.00 per hour, depending on experience. This is a full-time, benefited position including 401(k) and theatre tickets.