Ticket Services Associate — Evenings & Weekends

Balboa Park; San Diego (CA); Hybrid; USD 26,000 - 28,000; Part time

Benefits offered by this job

Staff ticket privileges

Job summary

The Old Globe in Balboa Park is seeking Ticket Services Representatives to join our Ticket Office team. You will assist patrons with ticket and subscription purchases by phone and in person at the walk-up window.

Responsibilities include handling will call, providing information about productions and seating, and processing transactions using ticketing systems. Must be able to work nights and weekends and pass a background check. We value equity, diversity, inclusion, and access.

Qualifications

• Previous customer service experience required.
• Strong telephone, communication, and computer skills.
• Ability to work in a fast-paced, customer-focused environment.
• Availability to work nights and weekends required.
• Demonstrated commitment to equity, diversity, inclusion, access, and anti-racism work.

Responsibilities

• Assist patrons with ticket purchases, exchanges, and subscription orders via phone and at the ticket window.
• Distribute will call tickets and provide in-person support on performance days.
• Provide accurate information regarding productions, seating, and policies.
• Maintain knowledge about The Old Globe’s history, programming, and offerings.
• Process transactions using ticketing systems.

Skills

Customer service

Telephone skills

Communication skills

Computer skills

Tools

Ticketing systems

Job description

The Old Globe in Balboa Park is seeking Ticket Services Representatives to join our Ticket Office team. You will assist patrons with ticket and subscription purchases by phone and in person at the walk-up window.

Responsibilities include handling will call, providing information about productions and seating, and processing transactions using ticketing systems. Must be able to work nights and weekends and pass a background check. We value equity, diversity, inclusion, and access.