Lead Teller & Team Leader - Elevate Member Service

DuTrac Community Credit Union; Eldridge (IA); On-site; USD 38,000 - 48,000; Full time

Job summary

DuTrac Community Credit Union in Eldridge, IA seeks a Lead Teller to provide exceptional member service and oversee teller operations. You will process deposits, withdrawals, transfers, and loan payments while managing vault cash and ATM balances.

This role includes supervising tellers and helping meet branch goals. The position requires 3–5 years of teller or retail experience and availability for varied weekday hours plus rotating Saturdays.

Qualifications

• 3–5 years teller or similar retail experience.
• Available for varied hours Mon–Fri 8:30–5:00 and rotating Sat 9:00–12:00.
• DuTrac is an Equal Opportunity Employer.

Responsibilities

• Performs regular Teller duties, deposits, withdrawals, transfers and loan payments.
• Manages vault transactions and maintains cash levels; balances ATM; replenishes machines.
• Assists Teller staff with problems and questions; provides oversight to teller line.
• Welcomes members, determines needs, explains services; offers referrals and meets goals.
• Assists with opening and closing procedures.
• Schedules, trains, and monitors tellers; coordinates teller activities.

Skills

Customer service

Cash handling

Staff supervision

Job description

DuTrac Community Credit Union in Eldridge, IA seeks a Lead Teller to provide exceptional member service and oversee teller operations. You will process deposits, withdrawals, transfers, and loan payments while managing vault cash and ATM balances.

This role includes supervising tellers and helping meet branch goals. The position requires 3–5 years of teller or retail experience and availability for varied weekday hours plus rotating Saturdays.