Lead Teller - Eldridge Branch

DuTrac Community Credit Union; Eldridge (IA); On-site; USD 38,000 - 48,000; Full time

Job summary

DuTrac Community Credit Union in Eldridge, IA seeks a Lead Teller to provide exceptional member service and oversee teller operations. You will process deposits, withdrawals, transfers, and loan payments while managing vault cash and ATM balances.

This role includes supervising tellers and helping meet branch goals. The position requires 3–5 years of teller or retail experience and availability for varied weekday hours plus rotating Saturdays.

Qualifications

• 3–5 years teller or similar retail experience.
• Available for varied hours Mon–Fri 8:30–5:00 and rotating Sat 9:00–12:00.
• DuTrac is an Equal Opportunity Employer.

Responsibilities

• Performs regular Teller duties, deposits, withdrawals, transfers and loan payments.
• Manages vault transactions and maintains cash levels; balances ATM; replenishes machines.
• Assists Teller staff with problems and questions; provides oversight to teller line.
• Welcomes members, determines needs, explains services; offers referrals and meets goals.
• Assists with opening and closing procedures.
• Schedules, trains, and monitors tellers; coordinates teller activities.

Skills

Customer service

Cash handling

Staff supervision

Job description

Our mission at DuTrac is to be a trusted partner withour members tomake a difference in their lives by working directly with each person to help themachievetheir financial goals. Our staff provides excellent service to our members andbuilds long term relationships to make sure our members succeed in whatever those goals may be. As a Lead Teller at DuTrac, youhave the power to be the difference maker!

Integrity, Community, Engagement and Education are the qualities you will find in DuTrac's working environment. You will appreciate working in DuTrac's family- friendly culture that provides excellent opportunities for both personal and career growth while providing a competitive salary and benefits package.

As a Lead Teller, your knowledge and member service skills will provide you the opportunity to assist our members in the following areas:

1. Performs regular Teller duties, receiving, processing, and posting member financial transactions, including deposits, withdrawals, transfers, and loan payments.
2. Manages vault transactions and maintains sufficient cash levels; balances ATM; replenishes ATM and cash dispense machines.
3. Assists Teller staff with problems and questions; provides oversightto teller line.
4. Welcomes members, determines needs, and effectively provides routine information concerning services; provides assistance and guidance when members have questions or problems. Looks for opportunities to explain and offer appropriate credit union services, providing referrals and meeting branch goals.
5. Assists with opening and closingprocedures.
6. Schedules, trains, and monitors the work of other tellers, provides input on performance reviews, coordinates teller activities.

Ideal candidates will have at least 3-5 years of Teller experience or similar experience in a retail setting. The LeadTeller must be available to work varied hours Monday-Friday between 8:30-5:00PM and willbe required to work Saturday mornings on a rotating basis from 9:00AMuntil 12:00 PM.

DuTrac is proud to be an Equal Opportunity Employer.