Lead Teller & Branch Service Coach

Truliant Federal Credit Union; Winston-Salem (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with matching

Paid holidays & PTO

Tuition reimbursement

Teammate loan discounts

Wellness program

EAP

Job summary

Truliant Federal Credit Union is seeking a Lead Teller I to drive day-to-day teller operations and coach team members to deliver accurate, confidential member experiences. You’ll balance, audit cash, and manage vault cash while upholding policies and security standards.

You will collaborate with management on training, implement policy updates, and support members with professionalism. The role is ideal for someone who thrives in a hands-on leadership position within a busy branch.

Qualifications

• 2+ years teller or branch operations experience in financial services.
• Previous supervisory experience or mentoring team members.
• Previous sales experience in a service-focused environment.

Responsibilities

• Coach, mentor, and develop teller team to meet branch goals and service standards.
• Ensure accurate teller operations: balancing, cash audits, vault cash, night depository.
• Follow policies, security procedures, check holds, customer identification, and updates.
• Collaborate with branch management on training, policy changes, and team development.
• Step in to support members when the branch needs additional assistance.

Skills

Financial services concepts

Regulations & compliance

Verbal and written English

Conflict resolution

Cash balancing

Leadership & coaching

Customer service

Attention to detail

Organizational skills

Adaptability under pressure

Education

High school diploma or equivalent

Associate degree or higher

Tools

Point-of-sale systems

Credit union policies training

Job description

Truliant Federal Credit Union is seeking a Lead Teller I to drive day-to-day teller operations and coach team members to deliver accurate, confidential member experiences. You’ll balance, audit cash, and manage vault cash while upholding policies and security standards.

You will collaborate with management on training, implement policy updates, and support members with professionalism. The role is ideal for someone who thrives in a hands-on leadership position within a busy branch.