Lead Teller & Vault Supervisor

Family Security Credit Union, Inc.; Saraland (AL); On-site; USD 42,000 - 54,000; Full time

Job summary

Family Security Credit Union seeks a Head Teller to guide daily teller operations, supervise staff, and ensure accurate cash handling and exceptional member service. You will oversee vault activities, assist with loan payments, and promote credit union products while maintaining policy compliance.

The role requires experience as a cashier or teller, strong math and MS Office skills, and the ability to multitask in a fast-paced branch environment.

Qualifications

• One year of cashier or teller experience (within the past 5 years).
• Cash drawer balancing experience.
• High School Diploma or equivalent.
• Must be 18 years of age or older.
• Intermediate PC knowledge with basic Microsoft Office skills.
• Preferred: up to two years supervisory experience in financial industry.
• Preferred: three years cashier or teller experience (within past five years).

Responsibilities

• Greet and welcome members to the credit union in a courteous, professional and timely manner, providing prompt, accurate, and efficient member transactions.
• Receive checks and cash for deposit to accounts, verify amounts, and examine checks for proper endorsement.
• Cash checks and process withdrawals after verification of member balances.
• Process all mail including posting payments and deposits; sort and prepare items for branch shipment when applicable.
• Maintain knowledge on all credit union products and services offered by tellers and related policies and procedures.
• Promote, explain, and cross-sell all credit union products and services.
• Receive and process loan payments.
• Balance cash drawer, research and resolve discrepancies and report to Branch Manager.
• Ensure teller station is stocked with supplies.
• Check night depository and record information to process transactions.
• Oversee teller operations area by scheduling hours, assigning work, and answering questions.
• Assist Manager with personnel issues, including warnings to subordinates.
• Assist in teller operations with complex transactions and sensitive member relations issues.
• Support tellers with continued training on policies and procedures.
• Assist members with opening/closing accounts and refer problems outside authority to management.
• Interview loan applicants and complete loan paperwork if approved.
• Provide assistance with IRA questions and transactions.
• Serve as vault teller including ordering cash from Fed, verify cash, balance vault nightly.
• Performs other duties as assigned.

Skills

Cashier experience

Cash drawer balance

MS Office proficiency

Teamwork

Communication skills

Multitasking

Education

High School Diploma or equivalent

Job description

Family Security Credit Union seeks a Head Teller to guide daily teller operations, supervise staff, and ensure accurate cash handling and exceptional member service. You will oversee vault activities, assist with loan payments, and promote credit union products while maintaining policy compliance.

The role requires experience as a cashier or teller, strong math and MS Office skills, and the ability to multitask in a fast-paced branch environment.