Lead Teller

My Community Credit Union; Texas; On-site; USD 36,000 - 54,000; Full time

Job summary

My Community Credit Union is seeking a Lead Teller to guide teller operations, coach staff, and ensure accurate cash handling while providing exceptional member service.

You will supervise daily teller activities, balance vaults, and support branch leadership to maintain compliance and service quality. The role combines hands-on member service with leadership responsibilities, including training and workflow optimization.

Qualifications

• Two years of cash handling or related experience (financial institution preferred).
• Prior lead or supervisory experience preferred.
• Graduation from an accredited senior high school or equivalent, or GED.

Responsibilities

• The Lead Teller ensures smooth and orderly operation of teller lines and daily teller activities, supervises teller staff, manages vault and cash dispenser operations, performs audits and balancing, and provides overrides within authority.
• Leads tellers by coaching and developing them, assists with scheduling and workflow, and partners with branch leadership to maintain compliance, accuracy, and member service.
• Directly assists members with financial transactions and promotes credit union products and digital services (online banking, mobile apps, Bill Pay, e-statements, remote deposit).
• Supports branch performance through teamwork, accountability, and maintaining strong controls over cash and reporting.

Skills

Leadership

Coaching

Customer service

Communication

Attention to detail

Education

High school diploma or GED

Job description

Job Description

Ideal Candidate:

You’ll love this role if you enjoy leading by example, supporting team success, and ensuring an exceptional member experience. You take pride in accuracy, accountability, and professionalism, and you’re energized by guiding teller operations while still serving members directly. You remain calm under pressure, pay close attention to detail, and are trusted to make sound decisions that support both members and the credit union.

What Sets You Apart

• Service: Ensures friendly, professional, and efficient service across teller operations.
• Attention: Maintains exceptional accuracy in cash handling, balancing, audits, and reporting.
• Pride: Owns teller operations, outcomes, and end‑of‑day/month responsibilities.
• Value: Coaches and develops tellers while identifying opportunities to improve workflow and operations.
• Advocate: Serves as a trusted resource and role model, supporting tellers and partnering with branch leadership.

What You Bring to the Role

• Two years of cash handling or related experience (financial institution preferred)
• Prior lead or supervisory experience preferred
• Graduation from an accredited senior high school or equivalent, or GED
• Strong leadership, coaching, and communication skills
• Excellent customer service skills with a member‑focused mindset
• Above‑average math skills and strong attention to detail
• Ability to remain calm, professional, and decisive in high‑pressure situations
• High integrity and ability to handle sensitive and confidential information

A Preview of What Joining Us as a Lead Teller Looks Like

The Lead Teller is responsible for ensuring the smooth and orderly operation of teller lines and daily teller activities. This role supervises and supports teller staff, manages vault and cash dispenser operations, performs audits and balancing, and provides teller overrides within established authority. Lead Tellers actively coach and develop tellers, assist with scheduling and workflow, and partner with branch leadership to maintain compliance, accuracy, and exceptional member service.

In addition to leadership duties, the Lead Teller assists members directly with financial transactions, promotes credit union products and electronic services, and helps ensure members are aware of digital banking options such as online banking, mobile apps, Bill Pay, e‑statements, and remote deposit capture.

The Impact Behind This Role

1. Ensure smooth, accurate, and compliant teller operations
2. Support positive and efficient member experiences
3. Safeguard credit union assets through effective cash management
4. Develop and support teller staff through coaching and leadership
5. Maintain operational controls, audits, and reporting accuracy
6. Strengthen branch performance through teamwork and accountability

MCCU is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. A disabled individual requiring reasonable accommodation shall not be denied the opportunity due to a disability. Applicants requiring accommodations to the application and/or interview process should contact a representative of the Human Resource Department at [phone]. All employment offers with My Community Credit Union are contingent upon the candidate having successfully completed a criminal background and credit check. My Community Credit Union will consider qualified candidates with crimina