Lead Teller: Elite Member Experience & Operations

Credit Union of Texas; Tyler (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Credit Union of Texas is seeking a Lead Teller to supervise the branch teller team, ensure accurate cash handling, and deliver member-focused service.

You will oversee vault operations, ensure regulatory compliance (BSA/AML, OFAC, Regulation CC), coach tellers to meet sales and service goals, and coordinate with the Branch Manager on training and daily workflow. This on-site role requires attention to detail and strong leadership.

Qualifications

• High school diploma or GED required.
• Associate degree or relevant coursework preferred.
• 1–2 years of teller, cash handling, or branch operations experience.
• Prior experience as a head teller or senior teller preferred.
• Prior credit union or community bank experience preferred.

Responsibilities

• Deliver outstanding member service and accurate cash handling.
• Oversee daily cash operations including safes, vault, and ATM replenishment.
• Coach tellers toward sales and service goals and ensure compliance with policies.
• Assist Branch Manager with scheduling, workload, and performance feedback.
• Ensure compliance with BSA/AML, OFAC, Regulation CC and auditing standards.

Skills

Teller operations

Cash handling

Regulation CC

BSA/AML

OFAC

Leadership

Coaching

AI productivity tools

Education

High school diploma or GED

Associate degree preferred

Tools

Microsoft Office

CUTX core banking systems

Teller systems

AI tools (Sam, Copilot)

Job description

Credit Union of Texas is seeking a Lead Teller to supervise the branch teller team, ensure accurate cash handling, and deliver member-focused service.

You will oversee vault operations, ensure regulatory compliance (BSA/AML, OFAC, Regulation CC), coach tellers to meet sales and service goals, and coordinate with the Branch Manager on training and daily workflow. This on-site role requires attention to detail and strong leadership.