Lead Teller Supervisor: Elevate Branch Service

Addison Group; Oklahoma City (OK); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Professional development

Job summary

Addison Group, in partnership with a well-established financial institution in Oklahoma City, seeks a Teller Supervisor to lead the teller team, oversee cash handling, and ensure accurate operations while delivering exceptional customer service.

You will supervise daily teller activities, support employee development, and help maintain efficient branch operations. The role emphasizes leadership, training, and adherence to banking regulations.

Qualifications

• Minimum 2 years teller experience or at least 3 years of banking experience.
• Previous supervisory, lead, or mentoring experience preferred.
• Strong understanding of teller operations, cash handling procedures, and banking regulations.
• Current Notary Public certification or willingness to obtain certification upon hire.
• Excellent customer service, communication, and interpersonal skills.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.

Responsibilities

• Provide day-to-day leadership and support to teller staff, promoting a culture of accuracy, accountability, and excellent customer service.
• Coach team members on identifying customer needs and recognizing opportunities to introduce relevant banking products and services.
• Create and manage teller schedules, monitor staffing needs, and assist with workload distribution throughout the day.
• Train new employees on branch procedures, cash handling practices, and compliance requirements.
• Perform cash audits, balancing reviews, and operational checks to ensure adherence to internal controls.
• Deliver outstanding customer service by assisting with transactions and resolving escalated customer concerns.
• Build strong customer relationships and help identify solutions that meet financial needs.
• Support tellers with complex transactions and operational questions.
• Ensure compliance with branch policies, banking regulations, and security procedures.
• Assist branch leadership with maintaining smooth and efficient daily operations.

Skills

Customer service

Leadership

Cash handling

Communication

MS Office

Tools

MS Office

Job description

Addison Group, in partnership with a well-established financial institution in Oklahoma City, seeks a Teller Supervisor to lead the teller team, oversee cash handling, and ensure accurate operations while delivering exceptional customer service.

You will supervise daily teller activities, support employee development, and help maintain efficient branch operations. The role emphasizes leadership, training, and adherence to banking regulations.