Teller Supervisor

Gosnaphop; Oklahoma City (OK); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Paid training

Job summary

Addison Group is partnering with a well-established financial institution to hire a Teller Supervisor in Oklahoma City. The role leads the teller team, supports branch operations, and delivers exceptional customer service while upholding internal controls.

You will coach staff, schedule shifts, conduct cash audits, train new hires, and ensure compliance with banking regulations. Ideal candidates have 2+ years teller experience (or 3+ years banking), strong communication skills, and proficiency

Qualifications

• Minimum 2 years teller experience or 3 years banking experience.
• Supervisory, lead, or mentoring experience preferred.
• Strong knowledge of teller operations and cash handling.
• Notary Public certification or willingness to obtain.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Lead teller staff and support branch operations.
• Coach on customer needs and cross-sell banking products.
• Create schedules and manage workload.
• Train new employees on procedures and compliance.
• Perform cash audits and internal controls.
• Deliver exceptional customer service and resolve issues.
• Maintain compliance with policies and security procedures.
• Assist branch leadership with daily operations.

Skills

Teller operations

Cash handling

Leadership

Customer service

Notary Public

MS Office

Tools

MS Office

Job description

Job Title: Teller Supervisor

Location: Oklahoma City, Oklahoma

Industry: Banking / Financial Services

Pay: $40,000 - $50,000 / Annually

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is partnering with our client, a well-established financial institution, to hire a Teller Supervisor. This opportunity is ideal for an experienced banking professional who enjoys leading teams, ensuring operational accuracy, and delivering exceptional customer service. The Teller Supervisor will oversee daily teller activities, support employee development, and help maintain efficient branch operations.

Job Description:

The Teller Supervisor is responsible for leading the teller team while supporting branch operations and customer service initiatives. This role combines leadership, cash management oversight, employee training, and hands-on customer interaction to ensure a positive banking experience and adherence to operational standards.

Key Responsibilities:

• Provide day-to-day leadership and support to teller staff, promoting a culture of accuracy, accountability, and excellent customer service.
• Coach team members on identifying customer needs and recognizing opportunities to introduce relevant banking products and services.
• Create and manage teller schedules, monitor staffing needs, and assist with workload distribution throughout the day.
• Train new employees on branch procedures, cash handling practices, and compliance requirements.
• Perform cash audits, balancing reviews, and operational checks to ensure adherence to internal controls.
• Deliver outstanding customer service by assisting with transactions and resolving escalated customer concerns.
• Build strong customer relationships and help identify solutions that meet financial needs.
• Support tellers with complex transactions and operational questions.
• Ensure compliance with branch policies, banking regulations, and security procedures.
• Assist branch leadership with maintaining smooth and efficient daily operations.

Qualifications:

• Minimum of 2 years of recent teller experience or at least 3 years of banking experience.
• Previous supervisory, lead, or mentoring experience preferred.
• Strong understanding of teller operations, cash handling procedures, and banking regulations.
• Knowledge of retail banking products and services.
• Current Notary Public certification or willingness to obtain certification upon hire.
• Excellent customer service, communication, and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Ability to establish trust and credibility with both customers and team members.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Demonstrated professionalism, reliability, and strong ethical standards.

Physical Requirements:

• Ability to stand or sit for extended periods during the workday.
• Frequent use of computers and office equipment.
• Ability to lift and move cash drawers, coin bags, and boxes weighing up to 25 pounds.
• Ability to perform repetitive motions related to cash handling and data entry.

Perks:

• Medical, dental, and vision insurance
• 401(k) retirement savings plan
• Paid time off and company holidays
• Paid training and professional development

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.