Lead Teller – Customer Experience & Operations

Umwsb; Westerville (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Medical / Dental / Vision

401K

Paid Family Leave

Job summary

United Midwest Savings Bank is seeking a Lead Teller to deliver outstanding customer service and drive sales while processing transactions accurately. You will balance cash daily, assist tellers, and contribute to fraud reduction with adherence to procedures and ethics.

The role emphasizes teamwork, integrity, and a positive customer experience at the State Street Branch, reporting to the Branch Manager. Prior teller experience is preferred.

Qualifications

• High school diploma or GED required.
• 2–3 years of teller experience or equivalent
• Strong communication and customer service skills

Responsibilities

• Customer service and sales: handle complex inquiries, process transactions, and refer to staff as needed.
• Operational excellence: cash checks, withdrawals, and ensure documents are properly authorized and within limits

Skills

Customer service

Verbal communication

Written communication

Multi-tasking

Office machines

Education

High school diploma or GED

Job description

United Midwest Savings Bank is seeking a Lead Teller to deliver outstanding customer service and drive sales while processing transactions accurately. You will balance cash daily, assist tellers, and contribute to fraud reduction with adherence to procedures and ethics.

The role emphasizes teamwork, integrity, and a positive customer experience at the State Street Branch, reporting to the Branch Manager. Prior teller experience is preferred.