Lead Teller: Member Experience & Growth

BrightBridge Credit Union; Lawrence (MA); On-site; USD 42,000 - 62,000; Full time

Job summary

BrightBridge Credit Union in Lawrence, MA seeks a Lead Teller to provide exceptional member service, handle deposits, loan payments, and a variety of transactions, and support branch operations. You will build relationships, identify member needs, and guide them to suitable products while maintaining cash control and security.

The role requires strong communication, reliability, and cross-selling ability, with some Saturdays and occasional travel to other locations as needed.

Qualifications

• Minimum of high school diploma or equivalent is required.
• Minimum of two years customer/member service or cash handling/teller experience required.
• Minimum of one year in financial institution in a customer service oriented position preferred.
• Proven cross sales ability required.
• Flexibility of work hours and proven reliability/dependability required.

Responsibilities

• Processes a wide variety of transactions for members including deposits, withdrawals, loan payments, payroll adjustments, bank checks, gift cards, VISA cash advances, IRA deposits/withdrawals in accordance with established Credit Union policies and procedures.
• Consistently develops potential new business by uncovering clues and needs during interactions with members, presenting the benefits of those products/services and referring the member to the appropriate CU partner for fulfillment.
• Assists in all aspects of opening and closing the branch; serves as back-up to the Teller Operations Supervisor or Assistant Branch Manager.
• Is responsible for or participates in balancing the ATM.
• Participates in opening and closing the branch.
• Trains or assists in the training of newly hired and regular staff in policies and procedures; cross-training to develop sales and skills.
• Provides assistance and coaching to other tellers as needed.
• Prepares the Check 21 deposit for the Branch as needed.
• Orders and verifies the daily currency shipment as needed.
• Maintains and balances a cash vault.
• Balances cash drawer and settles the day’s activities.
• Ensures cash limits are followed; cash is secure and locked in vault at night.
• Interacts with members and staff daily in a prompt, effective and professional manner.
• Assists members with accessing their safe deposit boxes.
• Answers telephones and directs to appropriate department/employee.
• Adheres to all aspects of the Credit Union Bank Secrecy Act policy and procedures.
• Ability to work some Saturdays and occasional coverage at alternate locations.

Skills

Interpersonal skills

Communication

Organizational skills

Cross-sell ability

Reliability

Cash handling

Education

High school diploma

Job description

BrightBridge Credit Union in Lawrence, MA seeks a Lead Teller to provide exceptional member service, handle deposits, loan payments, and a variety of transactions, and support branch operations. You will build relationships, identify member needs, and guide them to suitable products while maintaining cash control and security.

The role requires strong communication, reliability, and cross-selling ability, with some Saturdays and occasional travel to other locations as needed.