Lead Teller & Member Experience Leader

Velocity Credit Union; Austin (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with matching

Paid time off

Life insurance

Disability insurance

Referral bonuses

Paid holidays

Tuition reimbursement

Career growth

Job summary

Velocity Credit Union in North Austin is seeking a Lead Teller to serve as the friendly first point of contact for members, resolving financial matters and educating them about relevant products and services to improve their financial well-being.

You will bring 3–5 years of cash-handling experience, strong communication, and a customer-first mindset, supporting a fast-paced branch with flexible hours including Saturdays. The role emphasizes accuracy, teamwork, and a proactive customer experience.

Qualifications

• High school diploma, GED, or vocational equivalent required.
• Three to five years of experience in a financial institution or within an environment with heavy cash handling.
• Excellent verbal, written, and listening skills and proficiency in using common office applications and office equipment.
• Passion for providing outstanding customer service and a positive attitude.
• Effective time management skills including the ability to prioritize multiple responsibilities and organize work tasks.
• Experience controlling negotiable instruments.
• Ability to work in a fast-paced environment with high attention to detail.
• Ownership of the customer experience through issue resolution.
• Adaptable to a productive team environment where knowledge is shared, and feedback and coaching are welcomed.
• Flexibility to work branch hours including Saturdays.

Responsibilities

• As our members first point of contact, you'll be the pleasant, professional, and friendly face of Velocity, providing exceptional service, resolving financial matters, and educating our members about products and services that will enhance their financial well-being.

Skills

Customer service

Communication

Time management

Attention to detail

Teamwork

Problem solving

Shift flexibility

Negotiable instruments

Education

High school diploma, GED, or vocational equivalent

Job description

Velocity Credit Union in North Austin is seeking a Lead Teller to serve as the friendly first point of contact for members, resolving financial matters and educating them about relevant products and services to improve their financial well-being.

You will bring 3–5 years of cash-handling experience, strong communication, and a customer-first mindset, supporting a fast-paced branch with flexible hours including Saturdays. The role emphasizes accuracy, teamwork, and a proactive customer experience.