Teller II: Growth, Training & Community Impact

BrightBridge Credit Union; Haverhill (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Collaborative team culture

Ongoing training and career growth

Competitive pay and benefits

Contribution to community impact

Job summary

BrightBridge Credit Union in Haverhill, MA is seeking a Teller II to handle a broad range of transactions and build lasting member relationships. You will guide members toward the best solutions while maintaining high service standards.

The role emphasizes accurate cash handling, product knowledge, and proactive selling to meet quarterly goals, with opportunities for training and career growth within a supportive community.

Qualifications

• Minimum of high school diploma or equivalent is required.
• One year of previous teller experience preferred with a satisfactory balancing record.
• Basic math skills; familiarity with keyboard/personal computer; customer/member service skills; effective written and verbal communication/interpersonal skills and data entry skills required.
• Flexibility of work hours and proven reliability/dependability required.
• Must have a valid drivers license for coverage of retail branches.
• Bilingual preferred.

Responsibilities

• Processes a wide variety of transactions for members including, but not limited to: deposits, withdrawals, loan payments, payroll adjustments, bank checks, gift cards, VISA cash advances, IRA deposits/withdrawals in accordance with established Credit Union policies and procedures.
• Consistently develops potential new business by uncovering clues and needs during interactions with members, presenting the benefits of those products/services and referring the member to the appropriate CU partner for fulfillment. Provides the highest quality member service by listening, communication, and referring members to appropriate personnel as necessary to meet quarterly goals.
• Uses sound judgement and interpersonal skills to effectively assist members.
• Maintains and balances a backup cash vault, if assigned by Branch Manager.
• Assists in training new Tellers.
• Participates in opening and closing the branch.
• Interacts with members and staff on a daily basis in prompt, effective and professional manner.
• Balances cash drawer and makes settlement of the day's activities in accordance with Credit Union policies and procedures.
• Ensures that cash limits are consistently followed as per established Credit Union procedures, cash is kept secure at all times and locked in the vault each night.
• Assists members with accessing their safe deposit boxes.
• Answers telephones, provides information and/or directs caller to appropriate department/employee.
• Assists in opening the night depository and logs deposits as needed.
• Participates in balancing ATM, under dual control, as necessary.
• Adheres to all aspects of the Credit Union Bank Secrecy Act policy and procedures.
• Ability to work some Saturdays during the month and occasionally provides temporary coverage in alternate locations for an unplanned absence situation.
• Works towards achieving sale/service goals by attending department meetings, on-on-one meetings, and product knowledge and selling skills training on an ongoing basis.
• Performs additional duties as requested.

Skills

Customer service

Interpersonal skills

Data entry

Keyboard/computer skills

Education

High school diploma or equivalent

Job description

BrightBridge Credit Union in Haverhill, MA is seeking a Teller II to handle a broad range of transactions and build lasting member relationships. You will guide members toward the best solutions while maintaining high service standards.

The role emphasizes accurate cash handling, product knowledge, and proactive selling to meet quarterly goals, with opportunities for training and career growth within a supportive community.