Lead Teller & Member Experience Coach

001 Truliant Federal Credit Union; Steele Creek (AK); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health benefits

Paid holidays

401(k) plan

Tuition reimbursement

PTO

Job summary

Truliant Federal Credit Union in Alaska is seeking a Lead Teller I to guide the day-to-day teller experience, coach teammates, and ensure accurate cash handling. You’ll model excellent member service and help resolve account concerns with discretion.

If you’re hands-on, ready to mentor staff, and focused on compliance, you’ll provide leadership support when management isn’t available and help sustain branch performance.

Qualifications

• High school diploma or equivalent required.
• 2+ years teller or branch operations experience preferred.
• Previous supervisory experience or mentoring experience beneficial.

Responsibilities

• Coach, mentor and encourage teller team members to contribute to branch goals and service excellence.
• Support accurate teller operations, including balancing standards, audits, vault cash and related controls.
• Help the team follow policies, security procedures, and operational updates.
• Collaborate with branch management and support training and team development.

Skills

Cash handling

Team leadership

Customer service

Balancing & audits

Policy compliance

Communication skills

Problem resolution

Education

High school diploma or equivalent

Job description

Truliant Federal Credit Union in Alaska is seeking a Lead Teller I to guide the day-to-day teller experience, coach teammates, and ensure accurate cash handling. You’ll model excellent member service and help resolve account concerns with discretion.

If you’re hands-on, ready to mentor staff, and focused on compliance, you’ll provide leadership support when management isn’t available and help sustain branch performance.