Lead Teller & Branch Team Coach

Truliant Federal Credit Union; Salem (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

No-cost medical, dental, vision

Paid holidays and PTO

401(k) plan with matching

Teammate loan discounts

Tuition reimbursement

Job summary

Truliant Federal Credit Union in Salem, NC is seeking a Lead Teller I to oversee daily teller operations and coach the team to deliver accurate, confidential member service. You will model service standards and support management when needed.

The role emphasizes hands-on leadership, problem resolution, and ensuring branch cash processes meet policy and compliance requirements while maintaining a member-focused environment.

Qualifications

• 2+ years teller or branch operations experience.
• Previous supervisory experience.
• Previous sales experience in a service focused environment.
• An associate degree or higher.
• Comfort training others on policies, procedures, operational changes, and member service expectations.

Responsibilities

• Lead day-to-day teller experience and coach team members.
• Ensure accurate balancing, cash audits, vault cash and related controls.
• Support policy updates and branch training; assist with team development and member service.

Skills

Leadership

Customer service

Communication

Attention to detail

Coaching

Education

Associate degree or higher

Job description

Truliant Federal Credit Union in Salem, NC is seeking a Lead Teller I to oversee daily teller operations and coach the team to deliver accurate, confidential member service. You will model service standards and support management when needed.

The role emphasizes hands-on leadership, problem resolution, and ensuring branch cash processes meet policy and compliance requirements while maintaining a member-focused environment.