Lead Teller & Banking Solutions Coach

KeyBank; Fairbanks (AK); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyBank in Fairbanks, AK is seeking a Lead Teller who serves as a primary resource for resolving client service needs and coaching tellers. You will manage day-to-day teller operations and help guide customers toward financial solutions with a banker.

The role requires a High School Diploma or GED, and 3+ years in client relationships and cash handling, plus leadership and strong organizational skills. On-site branch position with weekend coverage as directed.

Qualifications

• High School Diploma or GED or equivalent business experience.
• 3+ years demonstrated superior client relationship skills.
• 3+ years experienced in cash handling and banking operations.
• Ability to lead, motivate, and foster teamwork; strong organizational skills.

Responsibilities

• Lead teller functions in branch and coach other tellers.
• Resolve complex client servicing issues and identify wellness opportunities.
• Transition clients to a Banker for deeper financial conversations.
• Oversee teller scheduling, staffing, coaching, and operations.
• Ensure branch compliance with regulatory, security, and audit controls.

Skills

Client relationships

Cash handling

Windows PC

Leadership

Time management

Branch operations

Sales skills

Compliance

Education

High School Diploma or GED

Tools

Calculator

Job description

KeyBank in Fairbanks, AK is seeking a Lead Teller who serves as a primary resource for resolving client service needs and coaching tellers. You will manage day-to-day teller operations and help guide customers toward financial solutions with a banker.

The role requires a High School Diploma or GED, and 3+ years in client relationships and cash handling, plus leadership and strong organizational skills. On-site branch position with weekend coverage as directed.