Lead Teller & Branch Operations Coach

Citizens Bank & Trust; Lakeland (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Citizens Bank and Trust in Lakeland seeks a Head Teller to manage daily teller line operations, balance cash, coach staff, and oversee transactions with accuracy and service excellence.

The role focuses on growing customer relationships, ensuring compliance with bank policies, and supporting branch efficiency while maintaining a professional environment for both staff and customers.

You will supervise tellers, participate in scheduling, and contribute to training and community events as required.

Qualifications

• High school diploma or GED required.
• Minimum 1 year teller experience; supervisory experience preferred.
• Computer literacy; knowledge of Microsoft Word and Excel is a plus.
• Strong knowledge of teller functions and cash handling.

Responsibilities

• Oversee teller line operations, including cash limits, ATM, and vault balances.
• Process weekly currency shipments and manage teller differences, losses, and errors.
• Coach teller staff on procedures, customer service, and operational excellence.
• Maintain accurate records of teller performance, outages, and transactions.
• Assist with branch employee scheduling and staffing needs.
• Perform basic teller duties and assist customers with safe deposit access as needed.
• Recognize cross-selling and referral opportunities to other lines of business.
• Ensure compliance with bank policies, procedures, and federal regulations.
• Contribute to staff evaluations and performance feedback.
• Support branch operations and participate in training or community events as required.

Skills

Customer service

Communication

Multitasking

Leadership

Staff coaching

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Citizens Bank and Trust in Lakeland seeks a Head Teller to manage daily teller line operations, balance cash, coach staff, and oversee transactions with accuracy and service excellence.

The role focuses on growing customer relationships, ensuring compliance with bank policies, and supporting branch efficiency while maintaining a professional environment for both staff and customers.

You will supervise tellers, participate in scheduling, and contribute to training and community events as required.