Lead Member Service Rep & Teller Supervisor

Fairwinds-Credit-Union; Florida; On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

11 paid holidays

401(k) match

Annual $700 Health Savings Account (HС

Maternity leave program

Medical, dental, vision, disability, &

Tuition assistance

Leadership development

Advancement opportunities

Debt Free Club

SmartDollar program

Purpose-driven culture

Job summary

FAIRWINDS Credit Union in Altamonte Springs seeks a Lead Member Service Representative to supervise teller line operations, coach MSRs, and act as Manager On Duty in leadership absences. You will guide customer interactions, ensure policy compliance, and drive referrals to align with the credit union’s mission of financial freedom.

You’ll be a trusted coach, lead daily operations, and stay current with all services and procedures while supporting branch goals and member satisfaction.

Qualifications

• Previous supervisory experience within a financial institution.
• Experience supporting branch operations or leading a team, with a deep understanding of teller functions and credit union procedures.
• A proven track record of delivering excellent member service while driving referrals and deepening relationships.
• Confident, consistent, and capable of making decisions independently while knowing when to escalate.

Responsibilities

• Lead daily teller line operations — scheduling, training, and performance monitoring for efficient service delivery.
• Act as Manager On Duty in the absence of Branch/Assistant Branch Manager, handling opening/closing and balancing.
• Serve as first contact for operational questions while ensuring policy compliance.
• Drive member engagement through consultative conversations and product recommendations.
• Coach MSRs to meet or exceed performance expectations.
• Stay updated on procedures, systems, and product offerings.
• Act as custodian of branch assets and manage cash levels; assist ATM operations.

Skills

Supervisory experience

Teller operations

Customer service leadership

Compliance knowledge

Education

High school diploma or equivalent

Job description

FAIRWINDS Credit Union in Altamonte Springs seeks a Lead Member Service Representative to supervise teller line operations, coach MSRs, and act as Manager On Duty in leadership absences. You will guide customer interactions, ensure policy compliance, and drive referrals to align with the credit union’s mission of financial freedom.

You’ll be a trusted coach, lead daily operations, and stay current with all services and procedures while supporting branch goals and member satisfaction.