Lead Teller: Client Solutions & Team Coach

KeyCorp; South Portland (ME); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyCorp's KeyBank South Portland branch seeks a Lead Teller to resolve client servicing issues, coach tellers, and maintain regulatory branch standards. You will guide staff, promote financial wellness, and transition clients to bankers for deeper advice.

The role emphasizes scheduling, coaching, compliance, and strong customer service, with a base hourly rate of $18.75–$25.00 and a robust benefits package.

Qualifications

• 3+ years demonstrated superior client relationship skills.
• 3+ years experienced in cash handling.
• Proficient in PC Windows-based applications and calculators.
• Ability to lead, motivate, and foster teamwork.
• Strong organizational skills while multitasking.

Responsibilities

• Lead teller line day-to-day activities and balance cash drawer.
• Coach tellers to enhance client experience and branch operations.
• Identify and resolve complex client servicing issues.
• Promote and explain bank products, services, and channels.
• Schedule tellers and ensure regulatory compliance in branch.

Skills

Client relationship skills

Cash handling

Leadership / Team motivation

Organizational skills

Time management

Communication skills

Sales and service

Product knowledge

Education

High School Diploma or GED

Job description

KeyCorp's KeyBank South Portland branch seeks a Lead Teller to resolve client servicing issues, coach tellers, and maintain regulatory branch standards. You will guide staff, promote financial wellness, and transition clients to bankers for deeper advice.

The role emphasizes scheduling, coaching, compliance, and strong customer service, with a base hourly rate of $18.75–$25.00 and a robust benefits package.