Teller Lead — Customer Experience & Team Coaching

PNC Financial Services Group, Inc.; Mobile (AL); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with match

Stock purchase plans

Educational assistance

Job summary

PNC Financial Services Group, Inc. in Tilman's Corner, AL is seeking a Teller Lead to supervise and support tellers, delivering a high-quality customer experience while guiding transactions and referrals.

This in-office role emphasizes coaching, adherence to policies, and collaboration with the Branch Manager to drive customer financial wellbeing and share of wallet, with opportunities to leverage technology and ensure accurate operations.

Qualifications

• Typically requires 1+ years of related experience.
• No university degree required; equivalent experience may be considered.
• Familiarity with branch operations and banking products is preferred.

Responsibilities

• Coach, mentor and lead tellers to deliver customer service and referrals.
• Identify banking opportunities during customer interactions and refer to appropriate staff.
• Educate customers on digital tools and transaction options.
• Assist Branch Manager with performance management and hiring processes.
• Ensure daily teller operations are accurate and efficient.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC Financial Services Group, Inc. in Tilman's Corner, AL is seeking a Teller Lead to supervise and support tellers, delivering a high-quality customer experience while guiding transactions and referrals.

This in-office role emphasizes coaching, adherence to policies, and collaboration with the Branch Manager to drive customer financial wellbeing and share of wallet, with opportunities to leverage technology and ensure accurate operations.