Lead Teller: Elevate Customer Experience & Coaching

PNC; Solon (OH); On-site; USD 38,000 - 63,000; Full time

Benefits offered by this job

Health Savings Account

Dental & Vision

Life Insurance

Disability Protection

401(k) Match

Dependant Care Reimbursement

Parental Leave

Educational Assistance

Wellness Program

Paid Holidays

Vacation Days

Job summary

PNC leads customer financial wellbeing from its Retail Branch in Solon, OH. As a Lead Teller, you will coach tellers, engage customers, and identify banking opportunities to increase share of wallet while adhering to policies and procedures.

The position emphasizes in-office culture, collaboration with branch staff, and the use of technology to educate customers about options for managing transactions. Prior teller-related experience is preferred.

Qualifications

• 1+ years of related experience in financial services or teller roles.
• Ability to identify banking opportunities during customer interactions and make referrals.
• Strong communication skills and ability to coach others.

Responsibilities

• Lead and mentor tellers to deliver a customer-centric experience.
• Identify opportunities through conversations and referrals to branch staff.
• Engage customers using technology and explain options for financial transactions.
• Support Branch Manager in performance management and hiring processes.
• Ensure daily operations and transactions are completed accurately.

Skills

Accountability

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Customer Focused

Education

No Degree

Job description

PNC leads customer financial wellbeing from its Retail Branch in Solon, OH. As a Lead Teller, you will coach tellers, engage customers, and identify banking opportunities to increase share of wallet while adhering to policies and procedures.

The position emphasizes in-office culture, collaboration with branch staff, and the use of technology to educate customers about options for managing transactions. Prior teller-related experience is preferred.