Lead Teller: Elevate Customer Experience & Coaching

PNC; South Carolina; On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid time off (vacation/holidays)

Job summary

PNC is seeking a Lead Teller based in Greenwood, IN to mentor tellers and drive a superior customer experience. You will guide staff, educate customers on products, and identify opportunities to deepen relationships while ensuring accurate daily operations.

You will work in an in-office environment, collaborating with branch leadership to maintain service quality and compliance with bank policies. This role emphasizes leadership, customer focus, and a proactive sales mindset.

Qualifications

• Experience in teller or branch roles.
• Understanding of banking products and services.
• Ability to coach and mentor staff.

Responsibilities

• Lead and coach tellers to deliver a customer-focused experience.
• Identify banking opportunities and refer to branch staff as appropriate.
• Engage customers in lobby activities and promote PNC products.
• Support Branch Manager with performance management and hiring processes.
• Ensure daily operations and transactions are completed accurately.

Skills

Customer Service

Banking

Accountability

Customer Experience

Proactive Sales

Identifying Opportunities

Leveraging Technology

Client Loyalty

Education

No Degree

Job description

PNC is seeking a Lead Teller based in Greenwood, IN to mentor tellers and drive a superior customer experience. You will guide staff, educate customers on products, and identify opportunities to deepen relationships while ensuring accurate daily operations.

You will work in an in-office environment, collaborating with branch leadership to maintain service quality and compliance with bank policies. This role emphasizes leadership, customer focus, and a proactive sales mindset.